NHTSA Complaint #10849869 — 2005 CHRYSLER PACIFICA

ENGINE CRADLE RUSTED OUT AND I'VE BEEN TOLD IT IS UNSAFE TO DRIVE. OCTOBER 2015 I HAD MY CAR TOWED TO HERITAGE CHRYSLER AT 9219 HARFORD ROAD -BALTIMORE, MD 21234 BECAUSE IT STOPPED RUNNING. I GOT IT BACK IN DECEMBER 2015 AFTER THEY PUT IN A TIMING BELT AND REPLACED THE ENGINE. A WEEK AFTER GETTING IT BACK I HAD A LEAK. I TOOK IT IN AND THEY TOLD ME THAT I NEEDED TO HAVE A TRANSMISSION AXLE SEAL REPLACED. I TOOK IT TO GLEN BURNIE TRANSMISSION TO HAVE THE SEAL REPLACED AND THEY WOULD NOT DO THE WORK. THEY SHOWED ME HOW THE ENGINE CRADLE HAD RUSTED AND THEY WERE AFRAID THE ENGINE CRADLE WOULD BREAK IF THEY REMOVE IT. I WAS INFORMED THAT IT WAS UNSAFE TO DRIVE BECAUSE I COULD HIT A BUMP OR POTHOLE AND LOOSE THE ENGINE AND TRANSMISSION. THEY COULD NOT BELIEVE HERITAGE CHRYSLER WOULD PUT IN AN ENGINE WITH THE CRADLE LOOKING LIKE THIS. I CALLED MR. ANDERSON (THE SERVICE MANAGER AT HERITAGE) AND HAVE YET TO RECEIVE A RETURN CALL BACK FROM HIM. I HAVE THE PICTURES TAKEN OF THIS PROBLEM I CONTACTED CHRYSLER ONLINE AND WAS TOLD NOTHING CAN BE DONE. PLEASE HELP ME GET THIS PROBLEM FIXED.