NHTSA Complaint #10849631 — 2003 CHEVROLET TRAILBLAZER

ON 12/15/15 I DROPPED OFF MY 2003 CHEVY TRAILBLAZER BASED ON A BULLETIN THAT I RECEIVED FROM CHEVY - GM SPECIAL COVERAGE PROGRAM #14423. THERE WAS A SMELL OF FUEL WHILE REFUELING. ON 12/16/15 THE DEALERSHIP NOTIFIED ME THAT THE FUEL TANK WAS INDEED DEFECTIVE AND THAT IT NEEDED TO BE REPLACED. THEY SAID THAT THEY WOULD ORDER THE PART AND HOLD THE VEHICLE UNTIL THE PART CAME IN SINCE THE VEHICLE WAS NOT SAFE TO DRIVE. LATER THAT DAY THE DEALERSHIP STATED THE PART WOULD NOT BE AVAILABLE UNTIL THE MIDDLE OF FEB.2016 AND THAT I WOULD HAVE TO LEAVE THE VEHICLE IN THEIR LOT. THAT WAS EXTREMELY UPSETTING NEWS SINCE NOW I WAS NOT GOING TO HAVE MY VEHICLE FOR SEVERAL MONTHS WITHOUT A REPLACEMENT. I HAVE BEEN IN TOUCH WITH THE DEALERSHIP ([XXX] (SERVICE ADVISOR), [XXX] (PARTS MANAGER), [XXX] (SERVICE DIRECTOR), AND [XXX] , (PARTS DEPT. SUPERVISOR) AS WELL AS CHEVY CUSTOMER SERVICE (CASE # [XXX]). TODAY IS MARCH 4, 2016 AND THE PART IS STILL NOT AVAILABLE. I HAVE BEEN WITH OUT MY TRAILBLAZER FOR ALMOST 3 MONTHS. THE DEALERSHIP AND CHEVY CUSTOMER SERVICE STILL HAVE "NO IDEA" WHEN THE PART WILL BE AVAILABLE. THEY NOW TELL ME MAYBE MAY 2016. CAN YOU HELP EXPEDITE THIS CASE FOR ME? SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR