NHTSA Complaint #10846474 — 2009 MITSUBISHI ECLIPSE SERVICE BRAKES

Complaint Details

ODI Number	10846474
Vehicle	2009 MITSUBISHI ECLIPSE
Component	SERVICE BRAKES
Date of Incident	November 10, 2015
Date Filed	March 14, 2016
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NM

Consumer Description

TL* THE CONTACT OWNS A 2009 MITSUBISHI ECLIPSE. THE CONTACT STATED THAT THE BRAKE PEDAL TRAVELED TO THE FLOOR WHEN DEPRESSED. THE CONTACT NOTIFIED THE DEALER FOR SEVERAL MONTHS AND PROVIDED NO FOLLOW UP CALLS TO PROVIDE DISCLOSURE ON WHEN THE PART WOULD BECOME AVAILABLE. THE DEALER KEPT STATING THAT THE PARTS WERE NOT AVAILABLE AND THAT THEY WOULD CALL WHEN THEY ARRIVE. THE CONTACT CONTINUED TO EXPERIENCE THE BRAKE PEDAL TRAVELING TO THE FLOOR. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V337000 (SERVICE BRAKES, HYDRAULIC) AND THE PART WAS NOT AVAILABLE BEYOND A REASONABLE TIME FRAME. THE CONTACT REPLACED THE BRAKE PADS TWICE WHILE WAITING AN EXTREMELY LONG TIME FOR THE REPAIR, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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