NHTSA Complaint #10840118 — 2010 FORD TAURUS

MY SON WAS DRIVING THIS CAR WHEN IT STARTED TO MAKE NOISE AND SMOKE ABOUT 10 MINUTES FROM OUR HOUSE. HE WAS DRIVING ON STREETS, NOT HIGHWAY. HE PULLED OVER. WE CALLED OUR MECHANIC AND HE ADVISED US NOT TO DRIVE IT AND GET IT TOWED. UPON HIS INSPECTION, HE SAW 2 HOLES IN THE ENGINE THAT LOOKED LIKE SOMETHING SHOT OUT OF IT. THE ENGINE HAD TO BE REPLACED. THE MECHANIC SAID HE NEVER SAW ANYTHING LIKE THIS AND THAT IT MUST BE A MANUFACTURING DEFECT. WE TOOK PICTURES OF IT. WHEN I CONTACTED FORD, THEY SAID THERE WAS NOTHING THEY COULD DO ABOUT IT BECAUSE THE WARRANTY HAD EXPIRED A FEW MONTHS EARLIER. WE HAD TO PAY FOR A NEW ENGINE.