NHTSA Complaint #10839675 — 2008 BUICK ENCLAVE

THE DRIVER SIDE INSIDE DOOR HANDLE BROKE AWAY FROM THE MECHANISM. IN ORDER TO EXIT THE VEHICLE I HAD TO ROLL DOWN THE WINDOW AND USE THE EXTERIOR DOOR HANDLE. LOCKS, WINDOWS, AND EXTERIOR HANDLE WORK PROPERLY. I DROVE TO WORK AND IT WORKED FINE. WHEN I PARKED AND TRIED TO GET OUT IT WOULD NOT WORK. IT HAPPENED ORIGINALLY IN 10/2014. THE DEALERSHIP TOLD ME I HAD TO REPLACE THE ENTIRE DOOR, WHICH I COULD NOT AFFORD, SO THEY "JERRY-RIGGED" IT WITH A SCREW AND CHARGED ME $125.00 LABOR. IT HAS NOW HAPPENED AGAIN, AND ANOTHER DEALERSHIP SAID I CAN REPLACE THE INTERIOR MECHANISM FOR ABOUT $350. I CONTACTED BUICK CS REGARDING THE ISSUE, AND WAS TOLD THAT DUE TO THE AGE OF MY VEHICLE THEY COULD DO NOTHING. THIS IS A SAFETY ISSUE. IN AN EMERGENCY, I WOULD NOT BE ABLE TO EXIT MY VEHICLE. AND AS A PERSON WITH A DISABILITY THIS IS A PRIMARY CONCERN. ON THE INTERNET, YOU CAN FIND HUNDREDS OF PEOPLE WHO HAVE HAD THE SAME ISSUE WITH THE BUICK ENCLAVE AND THE GMC ACADIA. THIS NEEDS TO BE INVESTIGATED FOR POSSIBLE RECALL.