NHTSA Complaint #10839326 — 2009 FORD ESCAPE

BEFORE 6/18/15 RANDOMLY WHILE DRIVING ANY SPEED MY VEHICLE HAD A WRENCH WARNING LIGHT ILLUMINATE AND LOSES COMPLETE POWER ALONG WITH STEERING, THE CAR SHUTS OFF COMPLETELY YOU HAVE TO TURN IGNITION OFF AND RESTART. IT WOULD RUN FINE FOR SEVERAL DAYS AND THEN RANDOMLY HAPPEN AGAIN OR POSSIBLY MULTIPLE TIMES IN A DAY. 6/17/15 - I BROUGHT VEHICLE TO FORD DEALERSHIP TO FIX RECALL (13N03) ' TECH REPLACED THROTTLE BODY FOR THIS CORRECTION. AT THE SAME TIME THEY ALSO PERFORMED A RECALL (14S05) ' TECH REPROGRAMMED PSCM FOR CORRECTION. 11/24/15 ' WAS DRIVING MY VEHICLE WHEN THE WRENCH LIGHT CAME ON AGAIN AND THE WHOLE STEERING COLUMN FROZE UP. HAD TO STOP AND TURN VEHICLE OFF IN TRAFFIC AND BACK ON. NO CORRECTION TO PROBLEM THE VEHICLE WAS IMMEDIATELY BROUGHT BACK TO FORD DEALERSHIP. 11/25/15 ' I WAS TOLD THE TORQUE SENSOR NEEDS REPLACED. I ADVISED THEM THE RECALL WAS NOT PROPERLY FIXED THE FIRST TIME. I WAS INFORMED THAT PART IS NOT UNDER WARRANTY ACCORDING TO FORD SERVICE CITE. 11/27/15 ' THE TORQUE SENSOR AS INDICATED ON THEIR DIAGNOSTIC TESTING AND REPLACEMENT OF THIS PART FAILED TO FIX THE PROBLEM WITH THE STEERING BEING LOCKED UP. SERVICE TECH CONTACTED FORD HOTLINE TO TRY AND FIGURE OUT WHY THE PROBLEM WAS NOT ADDRESSED WITH REPLACEMENT OF THE PART THAT INDICATED AS THE ISSUE. 11/30/15 ' FORD SERVICE TECHNICIANS HAD TO WORK WITH FORD HOTLINE TO TROUBLESHOOT VEHICLE. THEY SAID NOW MY WHOLE STEERING COLUMN WOULD NEED REPLACEMENT. FORD SAID I NEEDED TO PAY FOR BOTH PARTS (WHICH DID NOT FIX ANY PROBLEM) AND LABOR. I REFUSE TO PAY FOR ANY PARTS. MY VEHICLE HAS BEEN AT DEALERSHIP WITH THIS ISSUE SO LONG MY TAGS ARE NOW DEAD. MY CAR NEEDS A SAFETY INSPECTION AND SERVICE MANAGER SAID THEY COULD PERFORM THE SAFETY INSPECTION AND JUST ELECTRONICALLY PUT THE 'PASSED' INFORMATION INTO THE SYSTEM. VEHICLE IS NOT SAFE AND IS STILL AT DEALERSHIP TO DATE.