NHTSA Complaint #10838864 — 2009 SUBARU FORESTER

THE PAST MONTH OR SO I NOTICED THAT THE DRIVER SIDE SEAT HEATER DIDN'T SEEM TO FEEL RIGHT ON MY BUTT. THE SEAT SEEMED TO ALMOST BURN ME IN ONE SPOT. I THOUGHT IT WAS ODD, BUT DIDN'T LOOK INTO IT FURTHER. JUST THIS PAST WEEK I NOTICED THAT ONLY THE BACK HEATER WAS WORKING. WHILE CLEANING THE CAR OUT TODAY I NOTICED A VERY SMALL BURN HOLE IN THE CLOTH SEAT. I DECIDED TO REMOVE THE SEAT AND INVESTIGATE THE ISSUE SINCE THE VEHICLE IS NO LONGER UNDER WARRANTY. DURING MY INVESTIGATION I NOTICED THAT IT WAS DEFINITELY A BURN MARK AND THERE WAS MELTED/BLACK AREAS UNDER THE CLOTH. I DID NOT DIG TOO DEEP INTO THE SEAT SINCE I DIDN'T WANT TO HAVE AN ISSUE PUTTING IT ALL BACK TOGETHER. I HAVE TWO PICTURES. ONE OF THE HOLE AND ONE UNDER THE CLOTH. I DID THE BEST I COULD PHOTOGRAPHING UNDER THE CLOTH. I REMOVED THE POWER TO THE SEAT HEATER.