NHTSA Complaint #10838484 — 2010 HYUNDAI GENESIS COUPE

TL* THE CONTACT OWNS A 2010 HYUNDAI GENESIS COUPE. THE CONTACT REVIEWED A SERVICE CAMPAIGN CONSENT LETTER FROM THE MANUFACTURER, WHICH INDICATED THAT THE HECU WAS TO BE SERVICED AND REPLACED FOR ALL GENESIS VEHICLES. WHEN THE CONTACT CALLED THE MANUFACTURER, THEY SPECIFIED THAT THE GENESIS COUPE WAS NOT INCLUDED IN THAT MANUFACTURER CAMPAIGN. THE CONTACT STATED THAT THERE WAS A RANDOM PROGRESSING FAILURE IN WHICH THE BRAKE PEDAL WAS APPLIED, BUT WAS SLOW TO RESPOND. THE VEHICLE WAS TAKEN TO A REPAIR SHOP. THE MECHANIC DRAINED THE BRAKES, REPLACED THE BRAKE PADS, AND SERVICED THE BRAKE SYSTEM. THE DEALER WAS NOTIFIED OF THE BRAKE SYSTEM FAILURE AND INDICATED THAT THE INDEPENDENT REPAIR SHOP HAD NOT COMPLETED THE REPAIR CORRECTLY. THE CONTACT NOTIFIED THE REPAIR SHOP AND WAS INFORMED THAT THE REPAIR WAS COMPLETED CORRECTLY. THE MANUFACTURER REFUSED TO SERVICE THE HECU SYSTEM PERTAINING TO THE SERVICE CAMPAIGN, SO THE CONTACT WAS UNABLE TO DETERMINE A PERMANENT REMEDY. THE VEHICLE WAS PARKED DUE TO THE FAILURE. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 13V113000 (EXTERIOR LIGHTING , SERVICE BRAKES, HYDRAULIC) AND 13V489000 (SERVICE BRAKES, HYDRAULIC). THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 66,500.