NHTSA Complaint #10838461 — 2015 SUBARU FORESTER

WE WERE DRIVING APPROXIMATELY 65-70 MPH ON THE HIGHWAY ON SATURDAY FEBRUARY 20, 2016. THE CAR SUDDENLY BEGAN TO SHAKE AND JERK AND WE SMELLED BURNING RUBBER. WE PULLED ONTO THE BERM AS SOON AS WE COULD AND WAITED FOR THE TOW TRUCK. WE KNEW IT WAS A TRANSMISSION PROBLEM BECAUSE IT WAS THE SECOND TRANSMISSION PLACED IN THE CAR. WE HAD THE CAR BACK FROM THE REPAIR SHOP LESS THAN 3 WEEKS AFTER THE TRANSMISSION AND TORQUE CONVERTER WERE COMPLETELY REPLACED FROM THE MANUFACTURER'S. SUBARU HAS NOTIFIED US THAT A NEW TRANSMISSION AND TORQUE CONVERTER PLUS 4 NEW TIRES ARE BEING PLACED IN THE CAR NOW CURRENTLY BACK AT THE DEALER IN THE REPAIR SHOP. THE TIRES WERE RUINED BY THE BURNING TREAD AS THEY LOCKED UP WHEN THE TRANSMISSION STOPPED WORKING. THIS WILL BE THE THIRD TRANSMISSION IN THE CAR SINCE IT WAS AT THE MANUFACTURER. THIS IS NO LONGER JUST A WARRANTY ISSUE IT IS NOW A SEVERE SAFETY ISSUE. THE CAR'S TIRES WERE COMPLETELY LOCKED WHEN IT WAS BEING TAKEN OFF THE TOW TRUCK. IT HAD TO BE JACKED UP AND SLID OFF THE BACK OF THE FLAT BED RAMP.