NHTSA Complaint #10838454 — 2010 HYUNDAI SONATA

TL* THE CONTACT OWNS A 2010 HYUNDAI SONATA. WHILE DRIVING APPROXIMATELY 65 MPH, ENGINE LIGHT ILLUMINATED AND THE SPEED IMMEDIATELY DECREASED TO APPROXIMATELY 30 MPH. THE CONTACT PULLED OVER TO THE SHOULDER AND CALLED THE DEALER'S HOTLINE FOR A TOW TRUCK. WHILE THE CONTACT AND HIS WIFE WERE SEATED IN THE VEHICLE WAITING TO HEAR FROM THE DEALER, THE VEHICLE STARTED SMOKING AT THE FRONT END. THE DUO RUSHED OUT OF THE VEHICLE AND CALLED THE FIRE DEPARTMENT WHO IMMEDIATELY EXTINGUISHED THE FIRE. A FIRE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN IMPOUND LOT WHERE THE INSURANCE COMPANY TOOK POSSESSION OF THE VEHICLE. THE VEHICLE WAS WRITTEN OFF BY THE INSURANCE COMPANY. PER THE ADVISE OF THE INSURANCE COMPANY, THE CONTACT NOTIFIED THE MANUFACTURER OF THE FAILURE SINCE THE VEHICLE WAS UNDER WARRANTY. THE MANUFACTURER STARTED AN INVESTIGATION. THREE MONTHS LATER, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V568000 (ENGINE). THE MANUFACTURER DID NOT COMPLETE THE INVESTIGATION. THE FAILURE MILEAGE WAS 34,795.