NHTSA Complaint #10837991 — 2009 SATURN AURA

MY HOPE IS THAT GM WILL OFFER AN EXTENDED WARRANTY TO SUBSIDIZE ME FOR SOME, IF NOT ALL, OF THE COST TO REPAIR MY VEHICLE - ESTIMATED BY FELDMAN CHEVROLET @ $1,350.00. PRIOR TO SETTING UP THE SERVICE APPOINTMENT WITH FELDMAN CHEVROLET, I WAS INFORMED BY A GM REPRESENTATIVE (NAMED CASEY) THAT IF MY VEHICLE ISSUES, AFTER BEING FORMERLY DIAGNOSED BY GM DEALER, WERE CONSISTENT WITH THE PROBLEMS COVERED UNDER THE EXTENDED WARRANTY, MY VEHICLE MIGHT VERY WELL BE COVERED. I'M STILL AWAITING A CALL BACK FROM CASEY AFTER HAVING CALLED LAST WEEK. MY POWER STEERING PROBLEMS BEGAN IN APRIL 2015 WHEN I HAD APPROXIMATELY 135,000 MILES ON THE VEHICLE. AT THAT TIME THE POWER STEERING WOULD INTERMITTENTLY FAIL WHEN STARTING THE VEHICLE BUT I COULD ALWAYS FIX THE PROBLEM BY SIMPLY SHUTTING OFF THE ENGINE AND RESTARTING. THIS PROBLEM WOULD RE-OCCUR ABOUT ONCE EVERY OTHER MONTH OVER THE NEXT NINE MONTHS AND I WAS ALWAYS ABLE TO IMMEDIATELY RESOLVE THE PROBLEM BY TURNING THE POWER OFF AND RESTARTING. IT WAS AN INCONVENIENCE BUT NOT SIGNIFICANT ENOUGH TO CAUSE ME TO BE ALARMED OR TO CONSIDER A SERVICE CALL. IN EARLY FEBRUARY OF THIS YEAR MY POWER STEERING COMPLETELY FAILED AND I CAN NO LONGER FIX THE PROBLEM. IN ADDITION TO THE POWER STEERING WARNING LIGHT THE ESC WARNING LIGHT IS CONSTANTLY ON. THE ADVISOR AT THE DEALERSHIP TOLD ME THE CONDITION WOULDN'T WORSEN SO I HAVE CONTINUED USING THE CAR. REGRETTABLY, I RECEIVED NO NOTIFICATION FROM GM ABOUT THIS ISSUE NOR WAS I OFFERED THE EXTENDED WARRY COVERAGE AT ANY TIME IN WRITING OR OTHERWISE. HAD I BEEN MADE AWARE OF THE EXTENDED WARRANTY, IN AUGUST 2015 WHEN IT WAS OFFERED, I WOULD HAVE QUALIFIED FOR THE EXTENDED WARRANTY COVERAGE AND WOULD HAVE HAD THE NECESSARY REPAIRS DONE.