NHTSA Complaint #10837921 — 2011 CHEVROLET TRAVERSE

TL* THE CONTACT OWNS A 2011 CHEVROLET TRAVERSE. THE CONTACT STATED THAT THERE WAS A PROGRESSING FAILURE IN WHICH THE POWER STEERING SUDDENLY FAILED. THE CONTACT NOTICED AN ABNORMAL NOISE COMING FROM THE STEERING WHEEL WHEN TURNING IT LEFT OR RIGHT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR FURTHER INSPECTION. THE CONTACT RECEIVED A SERVICE CAMPAIGN LETTER FROM THE MANUFACTURER FOR THE POWER STEERING PUMP AND NOTIFIED THE DEALER. THE DEALER INDICATED THAT THE FAILURE MAY NOT BE RELATED TO THAT CAMPAIGN WITHOUT DIAGNOSING THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED NO REMEDY. THE APPROXIMATE FAILURE MILEAGE WAS 68,000. UPDATED 05/18/16*LJ CONSUMER WAS INFORMED THAT THERE WAS A LEAK IN THE POWER STEERING SYSTEM THAT WOULD REQUIRE THE ENTIRE POWER STEERING TO BE REPLACED. THE DEALERSHIP INFORMED THE CONSUMER THAT THE ISSUE WOULD ONLY BE COVERED IF IT WAS AN ISSUE WITH THE POWER STEERING PUMP, BUT NOT THE REST OF THE POWER STEERING SYSTEM. POWER STEERING IS FIXED. UPDATED 6/618*JB