NHTSA Complaint #10837480 — 2011 TOYOTA PRIUS

ELECTRICAL SYSTEM:SOFTWARE issue reported to NHTSA

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Complaint Details

ODI Number	10837480
Vehicle	2011 TOYOTA PRIUS
Component	ELECTRICAL SYSTEM:SOFTWARE
Date of Incident	August 6, 2013
Date Filed	February 22, 2016
Mileage	60,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MO

Consumer Description

TL* THE CONTACT OWNS A 2011 TOYOTA PRIUS. WHILE DRIVING 40 MPH, THE VEHICLE LOST POWER. THE VEHICLE WAS ABLE TO BE RESTARTED. THE FAILURE RECURRED TWICE. THE DEALER UPDATED THE SOFTWARE. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER A SECOND TIME WHERE THE TECHNICIAN STATED THAT THEY DIF NOT HAVE THE CORRECT CODE FOR THE SOFTWARE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.

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