NHTSA Complaint #10836964 — 2007 SATURN AURA

MY FAMILY HAS OWNED GM VEHICLES FOR 35 + YEARS. FEBRUARY 2016, I WAS DRIVING MY 2007 SATURN AURA XR (V6 3.6 L ENGINE) HOME AND THE CHECK ENGINE LIGHT CAME ON. I TOOK IT TO MY LOCAL GM DEALER WHO STATED IT THAT IT WAS A TIMING CHAIN ISSUE. REPAIR COST $ 1,667.05. THIS IS NOT ACCEPTABLE, WHY? IT IS THE THIRD TIMING CHAIN ON THE CAR. YES, THAT'S RIGHT THIRD! PROBLEMS WITH TIMING CHAIN & TIMING CHAIN TENSIONERS EASILY GO UNNOTICED AND CAUSE SERIOUS DAMAGE TO THE VEHICLE. A DEFECTIVE TIMING CHAIN CAN CAUSE DAMAGE TO THE ENGINE AND PRESENT SERIOUS SAFETY CONCERNS. THE FIRST TIMING CHAIN FAILED AT 56,000 MILES IN MARCH 2013 THE SECOND TIMING CHAIN FAILED AT 80,000 MILES FEBRUARY 2016 IN 2 YEARS 11 MONTHS AND 24,000 MILES, THE TIMING CHAIN NEEDED REPLACEMENT SOMETHING IS INHERENTLY WRONG WITH THIS ENGINE AND/OR REPLACEMENT PARTS. IT IS UNACCEPTABLE TO NEED A THIRD (3) TIMING CHAIN ON A VEHICLE. OUR 2007 SATURN AURA XR HAS THE SAME V6 3.6 L ENGINE AS THE 2007 MODELS: (CADILLAC CTS, SRX, STS; GMC ACADIA & SATURN OUTLOOK) THAT GENERAL MOTORS ISSUED A RECALL CONCERNING PREMATURE WEAR OF TIMING CHAINS FOR THESE 2007 MODELS. GM SHOULD HONOR THE RECALL FOR OUR SATURN AURA XR. AS LOYAL GM CUSTOMERS, WE ARE REQUESTING REIMBURSEMENT FOR REPAIR EXPENSES OF $ 1,667.05 FOR REPLACEMENT OF SECOND (2) TIMING CHAIN IN LESS THAN THREE YEARS.