NHTSA Complaint #10836852 — 2007 CHEVROLET MALIBU MAXX

THE SEAT WARMER CAUSED THE CAR SEAT TO CATCH A FIRE. I WAS CRYING, SHAKING, AND JUST ALL AROUND NERVOUS. I HAD TO GATHER MYSELF TOGETHER TO EVEN THINK OF WHAT TO DO. THIS HAPPENED IN LIKE 3 MINUTES. AT 6:05AM I HAD WENT OUT TO CRANK THE CAR WHICH WAS PARKED TO WARM UP. I PRESSED THE SEAT WARMER WENT BACK IN THE HOUSE BECAUSE I HAD LEFT A CASE OF WATER ON THE BACK PASSENGER FLOOR. WHEN I CAME BACK OUT TO THE CARE THE SEAT WAS ON FIRE. NOTHING OF COURSE IS OPEN AT THAT TIME IN THE MORNING AND THANKFULLY I DIDN'T STAY INSIDE THE HOUSE LONGER THAN THE LITTLE TIME WHICH I DID. AT AROUND 8:30AM I CONTACTED THE MANUFACTURER CHEVROLET TO REPORT THIS. THEY OPENED A CLAIM REQUESTED PICTURES OF THE ARE OF CONCERN AND OF THE VEHICLE WHICH I SENT. CHEVROLET CLOSED THE CLAIM WITH THE CONCLUSION: AFTER CAREFUL INVESTIGATION OF YOUR CASE, NONE OF THE AVAILABLE DATA SUGGESTS THAT THE PRODUCT ALLEGATION HAS ANY MERIT. IF YOU'D LIKE TO PROVIDE US WITH ANY ADDITIONAL EVIDENCE THAT YOU FEEL WOULD FURTHER SUPPORT YOUR CLAIM, PLEASE CONTACT US AGAIN. HOWEVER AT THIS TIME, GENERAL MOTORS IS UNABLE TO ASSUME RESPONSIBILITY FOR DAMAGES AND WE SUGGEST THAT YOU RESOLVE THIS MATTER THROUGH YOUR INSURANCE CARRIER. NOT ONLY WAS THIS TERRIFYING, ENDANGERMENT TO MY FAMILY AND LOVED ONES THIS HAS BEEN A VERY TRAUMATIC EXPERIENCE OVERALL. TO GET THIS RESPONSE IS A INSULT TO CONSUMERS AND THEY SHOULD BE ASHAMED OF THEMSELVES. THIS IS NOT RIGHT. WHAT CAN YOU DO TO HELP? THERE HAVE BEEN OTHER RECORDS SHOWING THAT THIS IS A ISSUE THAT HAS OCCURRED WITH THIS YEAR MAKE AND MODEL OF THIS VEHICLE. HOW CAN YOU HELP?I CAN SEND PICTURES OR FORWARD VIA E-MAIL IF THERE IS A E-MAIL ADDRESS- THANK YOU.