NHTSA Complaint #10836681 — 2011 BMW 335I

TL* THE CONTACT OWNS A 2011 BMW 335-I. COMMENTS: I WAS DRIVING MY ON A LONG UPHILL SECTION WITH PLENTY OF ROOM TO PASS AND I STARTED PASSING TWO CARS WHEN MY ENGINE LOST POWER AND STALLED. THE CARS I WAS PASSING KINDLY STARTED TO SLOW DOWN TO LET ME MOVE PAST THEM, BUT I KEPT SLOWING DOWN AT THE SAME RATE AS THEY WERE, REMAINING SIDE BY SIDE WITH THEM, LEAVING ME NO ROOM TO MOVE BACK TO THE RIGHT AND WITH THE TRUCK COMING IN THE OPPOSITE DIRECTION CLOSER AND CLOSER. EVENTUALLY I FELT I HAD NO CHOICE, AND MANAGED TO GET OFF THE ROAD ON THE OPPOSITE SIDE SO THE TRUCK COULD PASS BETWEEN THE TWO CARS AND MINE. I TRIED TO RESTART MY CAR. IT DID START ALBEIT WITH THE ENGINE MALFUNCTION ? REDUCED POWER LIGHT ON. THE RECURRED THE NEXT DAY I DROVE MY CAR TO BMW OF DARIEN WHICH TOLD ME THAT FOR THE THIRD TIME (TWICE ON MY PREVIOUS 2008 335IS CONVERTIBLE) THE FUEL PUMP HAD FAILED. THEN I RECEIVED RECALL NO. 13V-044: POWER SUPPLY SYSTEM ABOUT A POTENTIAL FAILURE OF THE ELECTRICAL SYSTEM RESULTING IN ENGINE STALLING, BUT COULD NOT EVER GET AN ANSWER FROM BMW WHETHER THE CAUSE OF THE ENGINE STALLS WITH MY CAR WAS REALLY THE FUEL PUMP. I HAVE BEEN TRYING TO GET TO THE BOTTOM OF THIS DANGEROUS ENGINE FAILURE FOR ALMOST TWO YEARS. BMW CUSTOMER SERVICE HAS BEEN COMPLETELY EVASIVE. ONE GENTLEMAN CALLED ME ONCE ON MY CELLPHONE, NOT ON THE PHONE NUMBER I HAD PROVIDED. I CALLED THEM AND WROTE TO THEM MULTIPLE TIMES. I AM HAPPY TO PROVIDE YOU WITH COPIES OF THAT CORRESPONDENCE THAT SEEMS TO INDICATE THAT THEY DID NOT HAVE A RESPONSE! THANK YOU VERY MUCH FOR LOOKING INTO THIS. BEST REGARDS.THE CONTACT REQUESTED THE COMPLAINT TO FILED IN THEIR OWN WORDS PULLED FROM AN EMAIL SENT TO NHTSA.