NHTSA Complaint #10836680 — 2009 PONTIAC G5

THE POWER STEERING WARNING LIGHT COMES ON AND THERE IS A SUDDEN LOSS OF POWER STEERING ASSIST. YOU WILL JUST BE DRIVING DOWN THE ROAD, CITY STREET OR INTERSTATE AND THE CAR WILL DING," THE POWER STEERING LIGHT COMES ON" AND YOU ARE WITHOUT POWER STEERING. THE PREVIOUS 2 TIMES, MY SON STATED HE WAS ABLE TO PULL TO THE SIDE OF THE INTERSTATE, TURN THE VEHICLE OFF, WAIT A FEW MINUTES, TURN IT BACK ON AND IT WAS FINE. THAT IS NOT THE CASE SINCE 2/10/2016, THERE IS NO POWER STEERING. THERE IS A RECALL FOR THIS YEAR, MAKE AND MODEL BUT I AM TOLD IT IS NOT UNDER THE RECALL. HOW IS THAT POSSIBLE? IT IS DOING EVERYTHING THE RECALL STATES, IT IS ONE OF THE MAKES AND MODELS SPECIFIED AND YET I AM BEING TOLD IT IS NOT COVERED UNDER THE RECALL? THIS IS MY SON'S CAR, HE COULD HAVE BEEN KILLED. WITHOUT THE POWER STEERING, IT TAKES GREAT EFFORT TO TURN AND YOU DEFINITELY CANNOT MAKE ANY TIGHT TURNS, IT WAS ALL WE COULD DO TO GET IT HOME. MY SON STATED IT HAS DONE THIS TWICE IN THE PAST 6 MONTHS.