NHTSA Complaint #10836455 — 2004 BMW 525I

SINCE 2012, THE NIGHTMARES BEGIN WITH TRYING TO GET MY 525I SMOGGED, FROM WEBER BMW FRESNO UNDER A WHOOPING $500.00. EVERY TIME THE SMOG IS DUE WHICH IS EVER 2-YRS THE SERVICE ENGINE LIGHT COMES ON.... AND BMW GIVES YOU THE CODE YOU REPLACE WHAT THE CODE SAYS AND THEN GUESS WHAT THE LIGHT COMES BACK ON THEY KEEP CHARGING YOU A DIAGNOSTICS CHARGE OF $130.00 EACH TIME AND WHEN YOU GET TO $500.00 THEY NOW KNOW WHAT THE PROBLEM IS WHICH WILL COST YOU AROUND $1000.00 OR SO. BMW GAVE HIM A CODE FOR $130.00, HE MADE THE REPAIR BASED ON THEIR INFORMATION AND GUESS WHAT IT DIDN'T PASS SMOG. SO, MY MECHANIC TOOK IT BACK, SERVICE ADVISER NOT IN WHO HANDLED THE CAR THE FIRST TIME SO THEIR IS ANOTHER DIAGNOSTICS FEE OF $130.00, MY MECHANIC TELLS THEM FINE JUST SMOG IT. WELL IT'S BEEN TWO WEEKS WITH THE BMW SERVICE CENTER, THEY CLAIM TO NOT KNOW WHAT THE PROBLEM IS BUT THEY NEED AUTHORIZATION NOW FOR ADDITIONAL DIAGNOSTICS WHICH WOULD BRING THE TOTAL TO $520.00, AND YOU GUESSED IT THE CAR STILL HASN'T PASSED SMOG. I CALLED TO SPEAK TO THE SERVICE MANGER ON 2/11, FOR ASSISTANCE AND OF COURSE HE IS GOING TO LOOK INTO IT AND CALL ME BACK. MY MECHANIC SAYS HE WAS LAST INFORMED THIS SAME THING BY THE SERVICE MANAGER BUT THE SERVICE ADVISER SAID HE WOULD NEED AUTHORIZATION TO PROCEED WITH THE CHARGE OF $520.00 IN ORDER TO DO ANOTHER DIAGNOSTICS?? ...WHEN IN FACT ALL THEY DO IS RAKE UP FALSE CHARGES AND CODES BASED ON THE MILEAGE OF YOUR VEHICLE, YOU CAN FORGET THE FACT THAT YOU KEEP UP THE MAINTENANCE ON YOUR VEHICLE, IT WON'T MATTER WHEN THE TIME COMES TO GET YOUR VEHICLE SMOG BE PREPARED TO BE SCAMMED BY WEBER BMW IN FRESNO.