NHTSA Complaint #10836286 — 2011 NISSAN PATHFINDER

CAR WAS PURCHASED IN 2015 IN AUGUST. IN DECEMBER, WHEN WE NEED TO USE THE 4WD, IT JERKED THE STEERING WHEEL OUT OF MY HAND. MY MECHANIC INSPECTED THE CAR AND DETERMINED THE DRIVE RATIO IN THE FRONT DRIVE WAS LOWER THEN FROM THE REAR (MEANING THAT THE FRONT WHEELS TURN AT A FASTER RATE THEN THE REAR). CONTACTED NISSAN CUSTOMER SERVICE AND THEY ADVISED THAT BEFORE THEY COULD DO ANYTHING, IT WOULD HAVE TO BE INSPECTED BY A NISSAN DEALER, WHICH THEY RECOMMENDED. I MADE AN APPOINTMENT AND HAD THEM INSPECT THE VEHICLE AND THEY CONFIRMED THE PROBLEM. NISSAN CUSTOMER SERVICE DENIED THE REPORT, THOUGH, SAYING IT WAS OUT OF WARRANTY (WHICH THEY KNEW BEFORE I TOOK IT TO THE DEALER). I CONTENDED THAT THE VEHICLE WAS BUILT THIS WAY, BUT THEY WOULD NOT EVEN DISCUSS THE ISSUE. WHEN I ASK WHY THEY SENT ME THERE WHEN THE ANSWER WAS "OUT OF WARRANTY" ANYWAY, THEY SAID THE SAME THING - "OUT OF WARRANTY"; IN OTHER WORDS, WOULD NOT EVEN ADDRESS THE ISSUE. I FEEL LIKE I GOT THE SUPREME RUNAROUND AND IT COST ME $312 TO TAKE IT TO THE DEALER. CS WOULD NOT ADDRESS THIS ISSUE EITHER. I THINK SHE SAID "OUT OF WARRANTY" 6 TIMES, BEFORE I HUNG UP. APPARENTLY, THEY HAVE A RECORDING OF THE PHONE CONVERSATION (MON, FEB 15TH, 2016 AT ABOUT 5:30 PM). CARFAX REPORT SAYS THERE WAS A ACCIDENT, SO I ASK THE ORIGINAL DEALER AND THEY TOLD ME OVER THE PHONE THAT IT WAS A FENDER BENDER. THE CARFAX REPORT ALSO INDICATES NO MAINTENANCE/SERVICE ON THE DRIVE TRAIN. I CANNOT PROVE THAT THE CAR WAS BUILT THIS WAY, BUT THEY CANT PROVE THEY DIDNT BUILD IT THIS WAY. I ANY CASE, IM OUT OF $312 AND STILL DO NOT HAVE A CAR I CAN DRIVE IN 4WD. DEALER REPORT IS ATTACHED.