NHTSA Complaint #10836279 — 2012 FORD FUSION

MY NAME IS [XXX] , I HAVE A FORD FUSION 2012 ,I AM THE OWNER FROM THIS CAR, BUT MY BROTHER IN LAW IS THE PRINCIPAL ( [XXX]). IM SPENDING TOO MUCH MONEY ABOUT THIS CAR AND FORD ALWAYS HAS A EXCUSE SO THAT THEY DON'T WANT TO COVER THE WARRANTY. MY PROBLEM ALWAYS IS THE SAME ( POWER STEERING GET HARD AND MY ENGINE FLASHING IT NEEDS TO BE CHECK),I DON'T HAVE MONEY TO RESOLVE EVERY TWO MONTH WHEN MY CAR IS NOT WORKING. THE LAST PROBLEM WAS TWO DAYS AGO, THE SAME PROBLEM, THEY TOLD ME I HAD TO MAKE ALIGNMENT THAT WHY MY STEERING POWER STEERING GOT HARD, I WENT TO STORE REPAIR ( FIRESTONE TO FIX ), WHEN I WENT BACK TO FORD, THEY WAS TELLING DIFFERENT EXCUSE ABOUT MY STEERING POWER. MY LAST PROBLEM WITH MY CAR I WAS RECORDING ALL CONVERSATION ,BUT THEY DIDN'T NOTICE IT,IN THIS CONVERSATION IS INCLUDED THE MANAGER [XXX] , HIS SECRETARY [XXX] , MECHANICS, TELLING THAT'S WHY MY CAR IS NOT WORKING. I RECORDED EVERYTHING. THIS IS THE FOURTH TIME THAT MY CAR HAS THE SAME PROBLEM. NOW I ASKED [XXX] , WHY MY ENGINE IS FLASHING ? SHE TOLD, BEFORE TO SEE WHAT HAPPENS WITH MY CAR , I HAD TO PAY $79 IF I WANT TO KNOW ABOUT IT. MY CAR HAS 97000 MILES, MY CAR STILL HAS WARRANTY. I HOPE YOU CAN HELP WITH MY CASE, BECAUSE I DON'T KNOW WHAT TO DO TO FIX MY CAR. I CANT DRIVE MY CAR NOW. I DON'T SPEAK ENGLISH SO MUCH, BUT MY BROTHER IN LAW ,HE CAN SPEAKS BETTER. I HAVE ALL DOCUMENTS AND HISTORY SHOWING HOW MANY TIMES MY CAR HAD PROBLEMS AND I ALSO I HAD THE AUDIOS THE LAST CONVERSATION WITH THEM!. I BOUGHT MY CAR HERE : [XXX] [XXX] TELEFONO : [XXX] EMAIL : [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR