NHTSA Complaint #10826042 — 2008 TOYOTA HIGHLANDER

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number 10826042
Vehicle 2008 TOYOTA HIGHLANDER
Component AIR BAGS
Date of Incident
Date Filed
Mileage 88,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

I HAVE A 2008 TOYOTA HIGHLANDER THAT HAS NEVER BEEN IN A CRASH. ON THURSDAY, FEB.11,2016 AS I WAS DRIVING DOWN THE HIGHWAY THE AIRBAG WARNINGS LIGHT CAME ON. THE INFO SCREEN SAID TO TAKE MY CAR TO THE DEALER IMMEDIATELY AND THERE WERE 2 WARNING SIGNALS ON THE DASH AS WELL. MY CAR HAS 88,000 MILES ON IT. I CALLED OUR LOCAL DEALER WHERE I PURCHASED THE CAR BRAND NEW. ATKINSON TOYOTA IN BRYAN, TEXAS. I SPOKE TO CHRIS IN SERVICE AND HE SAID HOW QUICK CAN I GET IT THERE. NATURALLY MY HUSBAND WAS OUT OF TOWN SO I SAID IT WOULD BE MONDAY, FEB15,2016 BEFORE I COULD GET IT IN. I HAVE SINCE DONE RESEARCH ONLINE AND FOUND HUNDREDS OF COMPLAINTS, INJURIES AND BEWILDERMENT AS TO WHY THIS ISSUE HAS NOT BEEN RECALLED. THE SERVICE TECHNICIAN I SPOKE TO GAVE ME NO INFORMATION AS TO THIS PROBLEM OCCURRING IN OTHER HIGHLANDERS,SAID HE WOULD NEED MY CAR FOR AN ENTIRE DAY AND THAT I COULD RENT A CAR ONSITE AT MY ON EXPENSE. I FEEL THAT TOYOTA IS BEING EXTREMELY NEGLIGENT AND PUTTING PASSENGERS LIVES AT STAKE. I PLAN TO CALL THE DEALER TOMORROW. PLEASE REPORT THIS PROBLEM AS SOON AS POSSIBLE BEFORE SOMEONE GETS KILLED BECAUSE THEIR AIRBAGS DID NOT DEPLOY. I WOULD CALL THIS GROSS NEGLIGENCE ON THE PART OF TOYOTA AS IT IS CLEARLY EVIDENT THAT THEY ARE AWARE OF THE PROBLEM. THANK YOU.

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