NHTSA Complaint #10825890 — 2006 HONDA CIVIC

MY PAINT ON MY CAR WAS COMING OFF. HONDA WAS SUPPOSED TO REPAINT IT. THEY HAD USED SOME NEW ENVIRONMENTALLY FRIENDLY PAINT ON THEIR CARS AND MANY CARS WERE HAVING PROBLEMS WITH IT. HONDA, COSTA MESA TOOK PHOTOS OF MY CAR AND SUPPOSEDLY BOOKED ME DOWN FOR A DATE TO BRING MY CAR FOR A FEW MONTHS LATER BEFORE I WAS SUPPOSED TO GET MARRIED. THAT WAS DONE BECAUSE I NEEDED MY CAR FOR TRANSPORTATION AT THAT TIME AND IF THEY REPAINTED IT, THEY WOULD HAVE TO KEEP MY CAR FOR A FEW DAYS TO WEEKS SO THEY "SCHEDULED" IT FOR A TIME I WOULDN'T NEED MY CAR. I BRING MY CAR IN BEFORE MY WEDDING AND HONDA SAID THEY NO LONGER REPAINT THE CARS. I HAVE THE INFO OF THE PERSON WHO HAD TAKEN THE PHOTOS BUT HE WAS NO LONGER WORKING. I CALLED THEM TO MAKE SURE I WAS STILL "SCHEDULED" AND I EVEN SPOKE TO THE NEW PERSON WHO WAS TRANSITIONING INTO THE POSITION WHILE THE CURRENT PERSON WAS STILL THERE AND THEY BOTH ASSURED ME THAT I WAS STILL SCHEDULED FOR MY REPAINT. I CAN'T BELIEVE SUCH A LARGE COMPANY ACTS LIKE THIS. THEY DID NOT PRODUCE QUALITY AND DON'T FIX THEIR MISTAKES. THIS SHOWS THEM TO BE SO DISHONEST AND DISHONORABLE. I USED TO BE LOYAL TO HONDA AND I'M SO DISGUSTED BY THEM NOW. I DEFINITELY DO NOT RECOMMEND A HONDA TO ANYONE ANYMORE AND STEER PEOPLE AWAY FROM SUCH A HORRIBLE COMPANY.