NHTSA Complaint #10825385 — 2011 CHEVROLET TAHOE

TAHOE DASH RECALL: COPY OF LETTER SENT TO GM... CHEVROLET CUSTOMER ASSISTANCE CENTER P.O. BOX 33136 DETROIT, MI 48323-5136 ON 7/18/2011 WE PURCHASED A 2011 TAHOE (VIN #[XXX]) REPLACING OUR PREVIOUS 2003 TAHOE, BOTH PURCHASED NEW AND BOTH AT ED MORSE CHEVROLET LOCATED AT 14401 W. SUNRISE BLVD., SUNRISE, FLORIDA 33323-3202. ALTHOUGH I HAVE HAD SOME QUALITY AND WORKMANSHIP COMPLAINTS, OUR TAHOE HAS BEEN A RELIABLE VEHICLE. THE SERVICE AT ED MORSE HAS ALSO BEEN OUTSTANDING. HOWEVER, I MUST REGISTER MY DISSATISFACTION WITH TWO OBVIOUSLY DEFECTIVE ITEMS ON THE TAHOE THAT GENERAL MOTORS HAVE NOT CONSIDERED IT IMPORTANT ENOUGH TO CONDUCT A RECALL. MY 2011 TAHOE IS FITTED WITH THE "REGIONAL VALUE PACKAGE" WHICH INCLUDED "CHROME DOOR HANDLES" WHICH IS NOTHING BUT CHROME LOOKING PLASTIC. THESE "CHROME" DOOR HANDLES HAVE CRACKED TWO TIMES AND HAVE BEEN REPLACED ON JUNE 8TH. 2013 (INVOICE #[XXX]) AND JUNE 21ST. 2014 (INVOICE # [XXX]) UNDER THE FACTORY WARRANTY. ON OCTOBER 15TH. 2013 AT 17,198 MILES, THE DASHBOARD TO MY 2011 TAHOE CRACKED. THIS WAS COVERED UNDER MY FACTORY WARRANTY. MY TAHOE IS NOW AT ED MORSE CHEVROLET GETTING THE DASHBOARD REPLACED AGAIN DUE TO IT CRACKING IN THE SAME EXACT PLACE. UNFORTUNATELY, THIS TIME I'M BEING TOLD THAT THEY WILL BE CHARGING ME A "CO-PAYMENT" OF $200 TO REPLACE THE DASH. AFTER DOING SOME RESEARCH, IT'S OBVIOUS THAT BOTH THE DOOR HANDLES AND THE DASHBOARDS ON THE TAHOE AND SIMILAR MODELS HAVE A DEFECTIVE DESIGN AND INFERIOR MATERIALS. I SHOULD NOT BE CHARGED A $200 "CO-PAYMENT" TO FIX SOMETHING THAT GENERAL MOTORS KNOWS IS A DEFECTIVE PART. THERE ARE NUMEROUS POSTINGS, BLOGS AND THREADS THAT REFER TO THESE "DEFECTIVE ITEMS" ESPECIALLY ON THE DASHBOARD. EVEN FACEBOOK HAS A PAGE DEDICATED TO THE CRACKED DASHBOARDS. HTTPS://WWW.FACEBOOK.COM/GROUPS/GMDASHCRACK/?FREF=NF INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR