NHTSA Complaint #10825331 — 2013 HYUNDAI ACCENT

I WAS DRIVING ON A STREET WHEN I WENT TO MAKE A STOP. I WAS GOING ABOUT 15-20MPH AND HAD 3 CAR LENGTHS ROOM AHEAD OF ME. I TRIED TO PRESS ON THE BRAKES TO MAKE A STOP, AND THE BRAKES DID NOT WORK. THE BRAKES ENDED UP SHAKING AND THE BRAKE PEDAL KICKED BACK AT ME. IT SEEMED AS IF ABS KICKED IN PREMATURELY, OR ESC KICKED ON PREMATURELY. MY WHEELS LOCKED UP CAUSING MY CAR TO SLIDE INTO THE CAR AHEAD OF ME. I AM NOT A MECHANIC SO I AM NOT SURE WHICH. I HIT A VEHICLE IN FRONT OF ME. I TOOK MY VEHICLE TO A THIRD PARTY DEALERSHIP WHO RAN A DIAGNOSTIC ON MY VEHICLE AND SAID WITHOUT A DOUBT THAT MY PRIMARY PRESSURE CENSOR MALFUNCTIONED, AS WELL AS A BRAKE SWITCH ERROR OCCURRED. THE MECHANIC SAID THIS IS WITHOUT A DOUBT THE REASON THE BRAKES MALFUNCTIONED. I TRIED TO CALL HYUNDAI, WHO TOLD ME THEY COULDN'T GET THE VEHICLE IN THE SHOP & TO KEEP DRIVING IT FOR ANOTHER 2 WEEKS UNTIL I COULD GET IT IN THEIR SHOP. I CALLED HYUNDAI OF AMERICA & THEY KEEP PASSING ME OFF. FINALLY I GOT A HOLD OF A CLAIM PERSON, WHO SAID I NEEDED TO GET CERTAIN PAPERWORK IN WITHIN 30 DAYS OF THE INCIDENT IN ORDER FOR THEM TO INVESTIGATE. NOW THAT THE PAPERWORK IS IN, THEY SAY IT WILL TAKE ANOTHER 6-8 WEEKS TO MAKE A DECISION (THEY HAVE SAID NOTHING ABOUT INSPECTING THE VEHICLE). I AM NOW TERRIFIED TO DRIVE AND WILL NEVER EVER OWN ANOTHER HYUNDAI AGAIN! WORST CUSTOMER SERVICE EVER, AND I DO HAVE PROOF FROM A MECHANIC THAT THIS IS NOT MY FAULT. PER THE SERVICE GUYS IN HYUNDAI, THEY SAID THEY CAN NOT DUPLICATE THE ISSUE (THEY ONLY DRIVE IT FOR 2 MILES) SO THEY WILL NOT BE PUTTING MORE TIME OR MONEY INTO FIGURING IT OUT.