NHTSA Complaint #10825072 — 2008 MAZDA CX-9

I HAVE A 2008 MAZDA CX-9 WITH 139,000 MILES ON IT. THE TRANSFER CASE HAS DESTROYED THE TRANSMISSION. THE TRANSMISSION WAS COMPROMISED BY THE FAULTY TRANSFER CASE OVER A PERIOD TIME. I'VE DONE EXTENSIVE RESEARCH ON THIS AND THIS IS ABSOLUTELY A KNOWN ISSUE THAT THE TRANSFER CASE IS RUINING THESE TRANSMISSIONS. I'VE ALSO DISCOVERED THAT THE MAZDA DEALERSHIPS IN MY AREA ARE SELLING UPWARDS OF 4 TRANSFER CASES PER WEEK AND OFTEN OUT OF STOCK DUE TO THIS REPLACEMENT OF THE FAULTY TRANSFER CASE COMING OUT OF THE FACTORY. I CANNOT UNDERSTAND WHY MAZDA HASN'T SENT OUT A BULLETIN TO IT'S VALUED CUSTOMERS REGARDING THIS. I CAN ONLY IMAGINE THE LACK OF TRANSPARENCY ON THIS IS DUE TO THE LARGE FINANCIAL IMPACT IT MAY HAVE. I AM CONTACTING YOU TO REQUEST THAT YOU TAKE THIS ISSUE TO WHOMEVER CAN HELP RESOLVE MY CASE AND PROVIDE SIGNIFICANT FINANCIAL ASSISTANCE TOWARDS THE REPLACEMENT OF MY TRANSMISSION AND FAULTY TRANSFER CASE. I'VE BEEN TOLD THAT MAZDA APPARENTLY HAS A "SOFTWARE UPDATE" THAT WOULD FIX THIS ISSUE - BUT I FIND IT IMPOSSIBLE TO BELIEVE AS I HAVE NEVER RECEIVED ANY NOTIFICATION OF THIS BEING AN ISSUE OR ANY SOFTWARE UPDATE TO FIX THIS FAULTY TRANSFER CASE. I FIND IT HARD TO BELIEVE THAT A SOFTWARE UPGRADE IS GOING TO FIX A MECHANICAL ISSUE AND CANNOT FIND ANY EVIDENCE OF THIS "SOFTWARE" UPDATE BEING LEGITIMATE. MAZDA SUPPOSEDLY MAKES A QUALITY PRODUCT AND SUPPOSEDLY CARES ABOUT CUSTOMER LOYALTY AND SERVICE. I WOULD SAY THAT NOT TELLING YOUR CUSTOMERS ABOUT A FAULTY PART (KNOW ISSUE ON FACTORY TRANSFER CASE) THAT DESTROYS THE TRANSMISSION AND CAUSES SIGNIFICANT FINANCIAL HARDSHIP IS NOT FAIR OR REASONABLE CUSTOMER SERVICE.