NHTSA Complaint #10824922 — 2012 DODGE AVENGER

EVER SINCE I PURCHASED THIS VEHICLE BRAND NEW IT HAS HAD ISSUES WITH THE SHIFT POINTS. I WAS TOLD MULTIPLE TIMES BY HATCH DODGE IN SHOW LOW AZ THAT THE VEHICLE DIDN'T SHIFT RIGHT BECAUSE IT WAS LEARNING HOW I DROVE AND THAT IT WAS MY FAULT. WHEN THEY RE-FLASHED THE TRANSMISSION SOFTWARE THE SHIFT POINTS CHANGED DRAMATICALLY BACK TO STOCK CONDITION WHICH RESULTED IN VERY PREDICTABLE, SMOOTH SHIFTS. ONCE YOU HAVE DRIVEN THE VEHICLE OVER 200-300 MILES THE VEHICLE WOULD START TO "RE-LEARN" YOUR DRIVING HABITS AND THE SHIFT POINTS OF THE TRANSMISSION WOULD BEGIN TO GET SPORADIC AGAIN. DODGE CORPORATE TOLD ME THAT THEY HAVE NO FIX FOR THIS AND THAT AGAIN, IT WAS MY FAULT BECAUSE OF HOW I DROVE THE VEHICLE. OUR LOCAL DEALERSHIP CONFIRMED THAT IF THE VEHICLE WAS EITHER DRIVEN LIKE A HOT ROD OR VERY SLOWLY ALL THE TIME THAT THE SHIFT POINTS MAY BE CONSISTENT BUT WITH VARIABLE DRIVING HABITS (I.E. CITY AND HIGHWAY DRIVING) THE SHIFT POINTS WOULD ALSO VARY AND YOU CANNOT PREDICT THEM. I THINK THAT 2012 DODGE AVENGERS ALSO NEED TO BE INVESTIGATED ALONG WITH THE OTHER VEHICLES IN THIS CLASS SUCH AS THE DODGE CHARGER AND CHRYSLER 200 AS THEY CAME WITH THE SAME ENGINE/TRANSMISSION COMBO