NHTSA Complaint #10824238 — 2007 NISSAN QUEST

WHILE TAKING MY SON TO SCHOOL ON 1-27-2016, MY WIFE CALLED ME AND SAID HER CAR JUST QUIT AND WON'T START. LUCKILY I WAS OFF WORK THAT DAY AND WAS ABLE TO TOW THE MINIVAN HOME. THINKING IT WAS A MINOR ISSUE WE TOOK IT TO A MECHANIC FOR REPAIR. I EXPECTED THEM TO CHANGE A FUEL FILTER OR MAYBE A FUEL PUMP BUT I WAS SHOCKED TO HEAR THAT THE TIMING CHAIN HAD BROKEN AND IS GOING TO NEED MAJOR REPAIR. AT ONLY 85000 MILES THIS SHOULD NOT BE AN AREA OF CONCERN. AFTER SOME RESEARCH I'VE FOUND MANY LAWSUITS AGAINST NISSAN REGARDING THIS ISSUE. NISSAN KNEW ABOUT THE PROBLEM BUT KEPT INSTALLING THE FAULTY COMPONENTS. THEY HAVE NOT ISSUED ANY RECALLS AND WON'T DO ANYTHING TO REMEDY THE PROBLEM, EVEN WHEN I SPENT AN EXTRA 3500 DOLLARS FOR THE EXTENDED WARRANTY. I REALIZE THERE IS NATURALLY GOING TO BE PROBLEMS WITH VEHICLE, BUT SOMETHING OF THIS MAGNITUDE IS NOT WHAT YOUR THINKING ABOUT WITH UNDER 100,000 MILES. FOR NISSAN TO BE AWARE OF THE PROBLEM AND NOT ADDRESS OR CORRECT THE FAULT IS SHAMEFUL. NOT ONLY DID THEY NOT CORRECT THE PROBLEM, THEY KEPT KNOWINGLY USING THE FAULTY COMPONENTS FOR YEARS. OUR WHOLE SOCIETY SEEMS TO BE RELEGATED TO CUTTING CORNERS, AT THE EXPENSE OF OTHERS, TO GET AHEAD; NO MATTER WHAT THE CONSEQUENCES ARE.