NHTSA Complaint #10823871 — 2013 HYUNDAI SONATA HYBRID

CAR STOPPED IN THE MIDDLE OF LOCAL STREET ROAD AND NOT ABLE TO BE DRIVEN TO MOVE TO SIDE OF ROAD. CAR TOWED TO DELAER FOR REPAIR. WANT TO WARN ABOUT THIS DANGER TO OTHER OWNERS. WE WERE LUCKY SINCE NO ONE WAS BEHIND US WHEN THE CAR IMMEDIATELY STOPPED IN THE MIDDLE OF THE ROAD. CAR WAS REPAIRED BY DELAER AS FOLLOWS. TECH SCAN CODES AND FOUND CODES U1007, P1775, P1774. TECH CHECK A/T FLUID, RED COLOR, SMELL NORMAL. RESET CODES, CODES COME BACK. TSB PROVIDED BY TECH LINE. TECH FOLLOW TSB#14-HC-003, RESULT TO REPLACE OIL PUMP CONTROL UNIT AND RECHECK. AFTER REPLACING OIL PUMP CONTROL UNIT, SAME PROBLEM PRESENT. TECH REPLACE OIL PUMP, AND FOUND OPEN YELLOW WIRE FROM OIL PUMP UNIT TO OIL PUMP. CAR RUNS NORMAL AND NO CODES PRESENT AT THIS TIME. TECH TRY TO PUT THE OLD OIL PUMP AND PUMP MODULE BACK IN, PROBLEM HAPPENED AGAIN. TECH CONFIRM THE PUMP AND MODULE ARE BAD. NEW OIL PUMP AND MODULE REINSTALLED. CAR UNDER WARRANTY AND REPAIR WAS SUCCESSFUL. DELAER DID A GOOD JOB KEEPING ME INFORMED ON THE PROGRESS, EVEN THOUGH IT TOOK LONGER THAN EXPECTED TO REPAIR THE CAR.