NHTSA Complaint #10823561 — 2002 MINI COOPER S

TL* THE CONTACT OWNS A 2002 MINI COOPER S. THE CONTACT STATED THAT WHEN THE STEERING WHEEL WAS TURNED TO THE RIGHT, THERE WAS AN ABNORMAL NOISE AND IT WAS DIFFICULT TO MAKE THE TURN. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V660000 (STEERING). THE DEALER WAS NOTIFIED OF THE FAILURE AND THE MANUFACTURER WHO INDICATED THAT THE CONTACT WOULD NEED TO WAIT FOR A SECOND NOTIFICATION LETTER TO DETERMINE WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT WAS WAITING FOR MONTHS AS THE FAILURE PROGRESSED AND WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS UNABLE TO PROVIDE A TIME FRAME FOR THE PARTS TO BECOME AVAILABLE. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.