NHTSA Complaint #10823519 — 2010 VOLKSWAGEN JETTA

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	10823519
Vehicle	2010 VOLKSWAGEN JETTA
Component	ENGINE
Date of Incident	January 27, 2016
Date Filed	February 1, 2016
Mileage	59,450 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

WHILE EXCELERATING FROM A RED LIGHT MY CAR WENT INTO "LIMP MODE" AND LOST MOST OF ITS POWER. I COULD NOT DRIVE FASTER THAN 40 MPH OR 2400 RPM. I CONTACTED VW DEALER AND THEY INSTRUCTED ME TO DRIVE THE VEHICLE IN WHICH WAS ONLY 8 MILES FROM MY HOUSE. ENROUTE TO DEALERSHIP MY CAR LOST ALL POWER AND SHUT OFF IN THE MIDDLE OF THE ROAD. I COULD NOT START THE VEHICLE AND HAD TO GET IT TOWED TO THE DEALERSHIP. UPON INSPECTION, IT WAS FOUND THAT MY HIGH PRESSURE FUEL PUMP HAD FAILED WHICH CAUSED MY TURBO TO ALSO FAIL. THE FUEL IN THE TANK WAS NOT CONTAMINATED, THIS WAS JUST A FAILURE OF THE SYSTEM.

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