NHTSA Complaint #10823512 — 2008 SATURN AURA

SATURN AURA 2008 TAIL LAMP MALFUNCTION. I BROUGHT THE VEHICLE TO TUSTIN GM FOR BRAKE REPAIR AND BRAKE LIGHT REPAIR. I WAS TOLD IT WAS THE BRAKE LIGHT SWITCH, I WASN'T TOLD ANYTHING ABOUT A RECALL. 2 WEEKS AGO, I NOTICED MY TRACTION CONTROL, ESC AND PANIC BRAKE ASSISTANCE WERE NOT WORKING ALONG WITH CRUISE CONTROL AND A FEW OTHER FEATURES. IT OCCURRED RANDOMLY AFTER AT LEAST AN HOUR OF DRIVING. I NOTICED AFTER A FEW TIMES THIS OCCURRED MY BRAKE LIGHTS WOULD ILLUMINATE WHILE I WAS IN PARK WITH THE HEADLIGHTS OFF. I TESTED IT, AND THEY INDEED TURNED OFF WHEN I ENGAGED MY BRAKES, ONLY TO ILLUMINATE AGAIN WHEN I DISENGAGED MY BRAKES. I WAS VERY NERVOUS DRIVING IT HOME AND HAD A FEW CLOSE CALLS ON THE CITY STREET STOPPING AT STOP LIGHTS. I BROUGHT THIS BACK TO TUSTIN GM'S ATTENTION AND THEY TOLD ME IT'S BEEN CORRECTED AND IT'S NOW MY RESPONSIBILITY TO PAY FOR THE CHARGES OF FIXING IT. I REFUSED AND BROUGHT IT TO ORANGE COAST BUICK GMC AND CADILLAC. THEY WERE UNABLE TO DIAGNOSE THE ISSUE AND REFUSED TO BELIEVE THAT IT HAD ANYTHING TO DO WITH THE RECALL, WOULDN'T EVEN CHECK. I MADE A CASE WITH THE MANUFACTURER AND THEY SAID MY ONLY OPTION IS TO DRIVE THE UNSAFE VEHICLE UNTIL THE PROBLEM OCCURS AND THEN BRING IT INTO A DEALER SO THEY CAN FIND OUT THE ISSUE. THEY CLAIM MY PROBLEM DOES NOT CORRELATE WITH THE RECALL IN ANY WAY SHAPE OR FORM, AND HAVE DONE EVERYTHING SHORT OF CALLING ME A LIAR. I NOW HAVE A RENTAL VEHICLE BECAUSE I AM DEPENDED ON BY MY ELDERS TO BRING THEM TO AND FROM APPOINTMENTS. I NEED MY VEHICLE FIXED, PROPERLY, AND HOPEFULLY SOME TYPE OF COST ASSISTANCE WITH THE RENTAL VEHICLE. THE MANUFACTURER ALSO CAN'T SEEM TO TELL ME THE EXACT DATE THE RECALL WAS REMEDIED. FIRST THEY SAID JANUARY, THEN THEY SAID AUGUST. [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).