NHTSA Complaint #10823421 — 2008 MERCURY MARINER POWER TRAIN

Complaint Details

ODI Number	10823421
Vehicle	2008 MERCURY MARINER
Component	POWER TRAIN
Date of Incident	January 22, 2016
Date Filed	February 1, 2016
Mileage	60,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NE

Consumer Description

WARNING LIGHTS COME ON AND LOSS OF POWER, INFORMS DRIVER TO SAFELY PULL OVER. TO ROAD. TOWED VEHICLE TO FORD DEALER AND WAS TOLD ONLY OPTION WAS TO REPLACE WITH NEW TRANSMISSION AND THAT FORD WOULD NOT ALLOW TO REPAIR THE TRANSMISSION, ONLY REPLACE WITH NEW. VEHICLE HAS 60K MILES AND IS WELL MAINTAINED. OTHER TRANSMISSION MECHANICS HAVE BEEN TOLD THAT FORD WILL NOT SELL THEM PARTS TO REPAIR THE CVTS AND ONLY A FORD DEALER IS AUTHORIZED AND CAN GET THE REPLACEMENT PARTS. THIS IS NOT RIGHT, THERE IS SOMETHING WRONG WITH THE CVT AND FORD NEEDS TO OWN UP THIS PROBLEM. A $9,200 REPAIR SHOULD NOT BE BORNE BY THE CONSUMER. I CAN SEE OVER THE INTERNET THAT THIS IS AN ON-GOING PROBLEM WITH OTHER CONSUMERS.

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