NHTSA Complaint #10822927 — 2003 TOYOTA 4RUNNER

WHILE DRIVING ON THE HIGHWAY THE PASSENGER REAR SIDE OF MY TOYOTA 4RUNNER BEGAN TO MOVE UP AND DOWN AND WOBBLE MAKING THE CAR WANDER ALL OVER THE ROAD. WE IMMEDIATELY WENT TO THE LOCAL TOYOTA DEALER, CARVER TOYOTA OF COLUMBUS IN TAYLORSVILLE, IN. INSPECTING THE CAR ON THE PASSENGER REAR SIDE WE FOUND THAT THE REAR SUSPENSION HAD PULLED AWAY FROM THE FRAME WHERE THE FRAME HAD COMPLETELY RUSTED LEAVING A BIG HUNK OUT OF THE FRAME. THERE WAS EXTENSIVE RUSTING OF THE FRAME IN MULTIPLE PLACES. THE CAR WAS INSPECTED AND PHOTOGRAPHED BY MATT WARREN, SERVICE MANAGER AT CARVER TOYOTA AND WAS DETERMINED TO BE UNDRIVEABLE. THIS IS A WELL MAINTAINED VEHICLE WHICH IS IN TIP-TOP CONDITION IN EVERY OTHER RESPECT THAN THE RUSTED FRAME. WE ARE VERY UPSET TO LOSE A GOOD CAR WHICH STILL HAD A LOT OF VALUE STILL LEFT IN IT TO US. WE ALSO FEEL THAT THIS IS A VERY IMPORTANT SAFETY ISSUE. WE WERE INCREDIBLY LUCKY THAT NEITHER WE NOR ANYBODY ELSE ON THE HIGHWAY THAT DAY WERE INJURED BY THIS DANGEROUS SITUATION. AND WE ARE VERY CONCERNED THAT THIS HAS BEEN REPORTED IN OTHER 4RUNNERS AS WELL AND THERE HASN'T BEEN A RECALL AND THESE DANGEROUS VEHICLES ARE STILL ON THE ROAD. WE ARE HOLDING ON TO THE VEHICLE HOPING THAT THERE WILL BE SOME REMEDY FOR THIS SITUATION. THANK YOU SO MUCH FOR YOUR ATTENTION. *TR