NHTSA Complaint #10822256 — 2012 TOYOTA CAMRY

REAR WINDOW DEFROST QUIT WORKING. WHEN TAKEN TO DEALERSHIP THEY SAID GROUND WIRE MELTED OFF GLASS. GROUND WIRE IS HOUSED INSIDE BACK PANEL. THIS IS A SAFETY DEFECT THAT HAS AFFECT MY MIRRORS, AS THEY WILL ALSO NOT DEFROST. IN OHIO WE HAD OUR FIRST REAL SNOW FALL THE WEEK BEFORE AND THAT IS WHEN IT BECAME EVIDENT THAT I HAD NO REAR WINDOW OR SIDE MIRROR DEFROST. I CALLED METRO TOYOTA EXPLAINED PROBLEM AND THAT I BELIEVE IT WAS RELATED TO RECALLS THEY DID IN DECEMBER, BECAUSE PRIOR I HAD NO PROBLEMS. THEY ADVISED I BRING IT IN 1/21. I DID THAT AND THAT IS WHEN THEY TOLD ME THAT IT WAS NOT RELATED TO RECALLS AND THAT I NEED TO HAVE GLASS REPLACED. CONSIDERING THE PROBLEM OCCURRED IN AND AREA THAT I HAVE NO IMMEDIATE ACCESS TO I BELIEVE THIS HAS TO BE A DEFECT THAT TOYOTA WILL NOT ACKNOWLEDGE. A REAR DEFROST SYSTEM NOT WORKING IS A SAFETY ISSUE AND I BELIEVE TIED TO THE AC ELECTRICAL PROBLEM. AS OF TODAY THEIR HAVE BEEN NO ACCIDENTS, BUT IF THIS IS A PROBLEM FOR ME I AM SURE THAT IT WILL BE A GROWING CONCERN FOR OTHERS OR IT MAY ALREADY BE AND NOT REPORTED BECAUSE THEY TILL YOU IT'S RARE; BUT UNFORTUNATELY IT'S NOT COVERED, YOU HAVE TO FIX IT! I PLAN TO PURSUE THIS FURTHER