NHTSA Complaint #10821897 — 2010 HYUNDAI GENESIS

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number	10821897
Vehicle	2010 HYUNDAI GENESIS
Component	AIR BAGS
Date of Incident	January 9, 2016
Date Filed	January 23, 2016
Mileage	110,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

AIRBAG I BROUGHT MY CAR IN TO HAVE THE AIRBAG AND DASH CHECKED BY HYUNDAI DEALER IN WEST PALM BEACH FLORIDA. THE DASH AROUND MY AIRBAG HAS CRACKED IN A PERFECT LINE AT THE AIR BAG LOCATION PHOTO ATTACHED. THEY REFUSED TO CHECK THE AIRBAG. HOWEVER THEY CONTACTED HYUNDAI AND ASKED FOR DASH REPLACEMENT. HYUNDAI WAS WILLING TO PAY FOR THE DASH PART BUT NOT ANY LABOR TO INSTALL NEW DASH OR TO CHECK MY AIRBAG TO MAKE SURE IT WILL NOT GO OFF. I AM ASKING FOR HELP TO GET MY AIRBAG CHECKED AND ALSO HAVE THE DASH REMOVED AND REPLACED BY HYUNDAI. I AM VERY CONCERNED THAT THIS PASSENGER AIRBAG IS AFFECTED BY THE RECALL. I NEED THIS CHECKED OUT BEFORE AN INSISTENT HAPPENS. PLEASE HELP. THEY ALSO REFUSED TO PUT ANYTHING IN WRITING. PHONE CASE NUMBER 8648772.

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