NHTSA Complaint #10821783 — 2001 BUICK REGAL

MY MOTHER RECEIVED GM SAFETY RECALL 15757 IN DECEMBER 2015. SHE HAS GONE TO HER BUICK DEALER TWICE, BUT THE PART IS NOT YET AVAILABLE. THEY TOLD HER TO KEEP HER CAR OUT OF THE GARAGE. SHE IS 90 YEARS OLD, AND DRIVEWAY IS ON A SLANT. SHE LIVES IN THE CHICAGO AREA, SO THERE IS ICE AND SNOW, EXTREMELY DANGEROUS FOR HER TO GO OUTSIDE IN THE DRIVEWAY TO A SNOW AND ICE COVERED CAR AND DRIVEWAY. I CALLED GM 10 DAYS AGO FOR HER, SPOKE WITH A PERSON NAMED LEE, AND EXPLAINED THE SITUATION. HE SAID HE WOULD CONTACT US, AND NEVER HAS. SHE CANNOT KEEP THE CAR OUTSIDE, AND BE SAFE ENTERING THE VEHICLE. I ASKED FOR A LOANER UNTIL GM FIXES THE PROBLEM. I HAVE NOT HEARD FROM GM IN 10 DAYS. SHE WAS TOLD BY YOUR LETTER THAT THERE CAN BE AN ENGINE COMPARTMENT FIRE, AND HER GARAGE IS ATTACHED TO HER HOUSE. SHE IS TERRIFIED TO KEEP THE CAR IN THE GARAGE SO SHE KEEPS IS OUTSIDE ON THE SLANTED DRIVE IN THE ICE AND SNOW. IF SHE SLIPS AND FALLS, YOU UNDERSTAND WE WILL HOLD GM ACCOUNTABLE SINCE SHE TRIED TO FIX THE PROBLEM TWICE AT HER BUICK DEALERSHIP. CAN YOU GIVE HER A LOANER CAR SHE CAN KEEP IN THE GARAGE?