NHTSA Complaint #10821512 — 1993 NISSAN ALTIMA

SEAT BELTS issue reported to NHTSA

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Complaint Details

ODI Number	10821512
Vehicle	1993 NISSAN ALTIMA
Component	SEAT BELTS
Date of Incident	December 4, 2015
Date Filed	January 21, 2016
Mileage	145,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

MY AUTOMATIC SEAT BELTS STOPPED WORKING. ACCORDING TO MY OWNER'S MANUAL THERE IS A LIFETIME WARRANTY ON PARTS AND LABOR. I TOOK THE CAR TO MY LOCAL DEAL. THEY REFUSED TO SERVICE THE CAR. I CALLED NISSAN USA AND STARTED A CLAIM. I TOOK THE CAR BACK TO THE DEALER, AND AGAIN THEY DIDN'T WANT TO SERVICE THE CAR. THE SERVICE MANAGER EVEN STATED THAT I'M NOT GOING TO DO A DIAGNOSTIC BECAUSE I ALREADY KNOW WHAT THE PROBLEM IS, AND WILL RELAY THIS INFORMATION TO NISSAN USA, (I HAVE IT ON RECORDING). WHEN NISSAN USA RECEIVED THE DEALERS "DIAGNOSTIC" REPORT THEY THEN REFUSED TO HONOR THE LIFETIME WARRANTY. THEY STATED THAT ACCORDING TO THE DEALER THE SEAT BELT MODULE IS DEFECTIVE AND THAT IS NOT COVERED UNDER WARRANTY.

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