NHTSA Complaint #10821436 — 2010 GMC ACADIA

TL* THE CONTACT OWNS A 2010 GMC ACADIA. AFTER THE VEHICLE WAS REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE), THE HATCHBACK COLLAPSED ON THE CONTACT. NO INJURIES WERE SUSTAINED. THE FAILURE WAS RECURRING. THE CONTACT STATED THAT A LOUD ABNORMAL NOISE COULD BE HEARD COMING FROM THE HATCHBACK MOTOR. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. IN ADDITION, THE CHECK ENGINE LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY CONTROL MODULE NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 127,681.