NHTSA Complaint #10821225 — 2013 FORD FUSION

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number 10821225
Vehicle 2013 FORD FUSION
Component STRUCTURE:BODY
Date of Incident
Date Filed
Mileage 39,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

AUGUST 10, 2015 THE LATCH ON MY REAR PASSENGER SIDE DOOR RELEASED WHILE DRIVING AND WOULD NOT RE-LATCH. THIS WAS THE DOOR MY DAUGHTER'S CAR-SEAT WAS LOCATED (SHE WAS NOT IN THE CAR THE TIME). I ONLY OWNED MY VEHICLE FOR A FEW WEEKS PRIOR TO THIS HAPPENING. I WAS SOLD THIS FUSION WITH OPEN RECALLS BUT WAS NOT INFORMED OF THIS. I CALLED BOTH THE DEALERSHIP AND FORD- NONE OF WHICH WHERE HELPFUL. I WAS TOLD BY ONE DEALER MY CAR WAS FIXED AND IT WASN'T BE ANOTHER. I STILL DO NOT KNOW FOR SURE AND HAVE NO TRUST IN MY LOCAL DEALERS AT THIS POINT. I HAVE ASKED NUMEROUS TIMES TO TRADE MY CAR IN BUT THEY ARE ONLY WILLING TO GIVE ME A FRACTION OF WHAT I PAID, LEAVING ME UPSIDE DOWN AND UNABLE TO AFFORD ANOTHER CAR.

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