NHTSA Complaint #10821113 — 2013 FORD FUSION
ELECTRICAL SYSTEM issue reported to NHTSA
Complaint Details
| ODI Number | 10821113 |
| Vehicle | 2013 FORD FUSION |
| Component | ELECTRICAL SYSTEM |
| Date of Incident | |
| Date Filed | |
| Mileage | 20,000 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | AL |
Consumer Description
PURCHASED VEHICLE NEW IN FEB 2013. HAS SHUT DOWN 4 TIMES WHILE IN MOTION. 3 WERE IN TOWN AT SLOW SPEEDS FIRST TIME WAS AROUND SUMMERTIME THE FIRST OR SECOND YEAR, BUT THE LAST WAS 12/24/2015 ON THE INTERSTATE RUNNING A STEADY 75 MPH IN THE INSIDE LANE IN VERY HEAVY TRAFFIC. ONLY BY THE GRACE OF GOD WAS I ABLE TO MANEUVER IT TO THE SHOULDER WITHOUT GETTING RUN OVER! EACH TIME THE DASH GOES BLACK AND ENGINE (AND POWER STEERING/BRAKES) SHUTS OF. THERE WERE NO WARNING LIGHTS BEFORE OR AFTER THE SHUT DOWN. ONLY THING STILL WORKING WAS THE RADIO. (IT NORMALLY PLAYS UNTIL YOU OPEN THE DOOR ANYWAY) EACH TIME IT STARTED RIGHT UP AFTER STOPPING. HAS BEEN IN FOR REPAIR 3 TIMES. NO FAULT CODES PRESENT AND SERVICE TECH "COULD NOT REPLICATE THE PROBLEM", SO NOTHING HAS BEEN DONE, OTHER THAN THE NUMEROUS RECALLS THAT HAVE BEEN ISSUED. I NO LONGER FEEL SAFE IN THIS CAR!!! I HAVE CONTACTED FORD CUSTOMER SATISFACTION CENTER AND REGISTERED A COMPLAINT WITH THEM.THEIR RESPONSE WAS TO TAKE IT TO ANOTHER FORD DEALER FOR A SECOND OPINION. THAT IS VERY INCONVENIENT DUE TO THE NEXT DEALER BEING 2 HOURS AWAY AND THEY WOULD NEED TO KEEP THE CAR FOR A DAY OR TWO TO TRY TO "REPLICATE THE PROBLEM". IT IS VERY SPORADIC. IT COULD BE SIX MONTHS BEFORE IT DOES IT AGAIN. A VERY DISSATISFIED CUSTOMER!!!
Related Complaints for the 2013 FORD FUSION
Other ELECTRICAL SYSTEM Complaints
#11717152
The power steering module/rack, passenger side air bag Safety is a risk due to steering not working properly/ seat be...
#11698539
Unknown and it's whole electrical system is failing and constantly keeps shutting the car off saying no key detected ...
#11682758
1. After vehicle is given gas it won’t crank. 2. Tire sensors won’t turn off. Even with brand new tires and mounts. ...
#11671819
The rear view camera of my Ford Fusion has started to sporadically function. It started out with an occasional blank ...
#11671212
The rear view camera will display a black screen or the image will be reversed causing confusion and dangerous revers...
Recent Complaints for the 2013 FORD FUSION
#11717152
AIR BAGS
The power steering module/rack, passenger side air bag Safety is a risk due to steering not working properly/ seat be...
#11717152
STEERING
The power steering module/rack, passenger side air bag Safety is a risk due to steering not working properly/ seat be...
#11716481
UNKNOWN OR OTHER
Rear view camera intermittently works. Blackout when reversing. Car is in reverse camera starts then stops
#11715831
UNKNOWN OR OTHER
UNKNOWN - I was driving the car on a highway, there were no alerts and my engine light was not on, and my car started...
#11713742
STEERING
I had multiple electric power steering failures. the first in 2022, and the second in June of 2023. In 2023 we did a ...