NHTSA Complaint #10820538 — 2012 FIAT 500

WHILE IN MOTION (1ST GEAR) AND ABOUT TO SHIFT INTO SECOND THE CLUTCH BECAME COMPLETELY FROZEN AND THE SHIFT LEVER WAS UNABLE TO MOVE GEARS. THIS WAS WHILE IN TRAFFIC. THE VEHICLE HAD TO BE SHUT DOWN IN ORDER FOR THE SHIFTER TO BE PUT INTO NEUTRAL. THE VEHICLE HAS 60,000 MILES ON IT. NO PREVIOUS CLUTCH ISSUES WERE APPARENT.THE SERVICE ADVISOR TOLD US IT WAS A FAILURE OF THE CLUTCH PRESSURE PLATE AND CONSEQUENTLY THE SLAVE CYLINDER. WE WERE TOLD THAT THE CLUTCH WAS NOT WORN BEYOND NORMAL WEAR AND TEAR FOR THE MILEAGE SO THIS WAS NOT CAUSED BY USER ERROR BUT DEFECTIVE PRESSURE PLATE. WE WERE TOLD THAT BECAUSE THE TRANSMISSION WAS OUT WE MIGHT AS WELL REPLACE THE CLUTCH BUT IT WAS NOT REQUIRED. TOTAL REPAIR COST WAS $1030.00 INCLUDING THE PRESSURE PLATE, SLAVE CYLINDER, CLUTCH AND LABOR. THIS ISSUE HAS OCCURRED ON NUMEROUS 2012 FIAT 500'S BASED UPON OTHER OWNERS. THIS IS A SEVERE SAFETY HAZARD FROM A DEFECTIVE PART. THE NEW PART HAS A NEW PART NUMBER BUT I WAS TOLD THIS HAS NO RELATION TO PRESSURE PLATE UPDATES EVEN THOUGH NEWER 500'S DON'T SEEM TO HAVE THE ISSUE. ALSO NOTICED WAS THE CARS CLUTCH FEELS COMPLETELY DIFFERENT THAN IT DID UPON PURCHASE OF THE VEHICLE IN 2012 THROUGH PRIOR TO THE REPAIR. NOW THE CLUTCH PEDAL EXHIBITS A COMPLETELY LOOSE FEELING WITHOUT TENSION AS IT DID THE PAST 4 YEARS.