NHTSA Complaint #10820328 — 2000 LEXUS RX300

MY TRANSMISSION FAILED 5 YRS AGO WAS NOT TOLD WHY. THEY REPLACED IT BUT I HAD TO PAY FOR LABOR. THEY PUT IN NEW PARTS EXCEPT FOR REMANUFACTURED CASING. NOW DECEMBER 2015 WITH ONLY 24,000 MILES ON IT SINCE I AM RETIRED, FAILED TO GO IN REVERSE OR GO INTO SECOND GEAR. HAVE NOTICED ONLINE ALOT OF PEOPLE ARE HAVING PROBLEMS WITH TRANSMISSIONS OF LEXUS VEHICLES. NOW I AM TOLD BY LEXUS SPEACIALIST (800-255-3987) THEY ONLY WANT TO PAY FOR HALF OF PARTS AND WAS TOLD IT JUST FAILED WE DON'T KNOW WHY AND THEY REFUSE TO INVESTIGATE AGAIN UNLESS I WANT TO PAY FOR LABOR. IT SEEMS FROM ONLINE COMPLAINTS THAT THEY ARE MAKING OWNERS PAY FOR DIAGNOSTICS AND OR REPLACEMENTS & LABOR. I HAVE NEVER FELT MORE UNSAFE IN A CAR WHEN MY VEHICLE WOULDN'T SHIFT INTO GEAR WHILE DRIVING ON A ROAD WITH 55MPH SPEED LIMIT WHILE I COULD ONLY DRIVE 10 MILES AN HOUR. I HAD TO PAY $128 TO HAVE IT TOWED TO DEALERSHIP ON 01/04/2016 BECAUSE THEY WOULD NOT ACCEPT ANY DIAGNOSTICS FROM ANY ONE ELSE NOR PAY FOR TOW. I WAS DELAYED IN EFFORTS BECAUSE OF HOLIDAY. PLEASE MAKE THEM ACCOUNTABLE.