NHTSA Complaint #10820037 — 2015 FORD ESCAPE

I RECENTLY SENT THIS TO FORD - I AM NOT A FORD OWNER BUT I'VE BEEN BEHIND SEVERAL ESCAPE'S AND A SMALLER MODEL HATCHBACK. BOTH HAD THEIR HEADLIGHTS ON BUT THEIR TAIL LIGHTS WERE NOT. I SEE THIS AS A HUGE SAFETY ISSUE AND WHILE I UNDERSTAND THE DRIVER CAN SELECT ANOTHER SETTING - THEY DON'T KNOW THAT! AND SOMEONE IS GOING TO GET INTO A TERRIBLE ACCIDENT. SEND A RECALL TO YOUR OWNERS! FORD'S RESPONSE - MY NAME IS [XXX], I AM FROM FORD`S CUSTOMER RELATIONSHIP CENTER (CRC). I HAVE REVIEWED YOUR EMAIL REGARDING THE TAIL LAMPS FUNCTIONALITY ON FORD VEHICLES. FROM TIME TO TIME NEW VEHICLE OPTIONS/FEATURES ARE ADDED, DELETED OR MODIFIED. DECISIONS TO MAKE THESE CHANGES TAKE INTO ACCOUNT FACTORS SUCH AS MARKET TRENDS, CUSTOMER DEMANDS, ENGINEERING ADVANCES AND DEALERSHIP INPUT. WE HAVE DOCUMENTED YOUR COMMENTS WHICH WILL BE FORWARDED TO THE APPROPRIATE DEPARTMENT FOR REVIEW AND CONSIDERATION. MOREOVER, FORD MOTOR COMPANY AND THE NATIONAL HIGHWAY TRAFFIC AND SAFETY ADMINISTRATION (NHTSA) WORK TOGETHER TO PROACTIVELY IDENTIFY AREAS OF CONCERN THROUGH INVESTIGATION OF CONSUMER AND DEALER FEEDBACK. DURING AN INVESTIGATION FORD CO-OPERATES FULLY WITH NHTSA. DUE TO OUR RIGOROUS SAFETY STANDARDS AND CONSTANT TESTING, NOT ALL ISSUES RESULT IN RECALL OR CUSTOMER SATISFACTION PROGRAMS. THANK YOU FOR CONTACTING FORD MOTOR COMPANY. SINCERELY, [XXX] CUSTOMER RELATIONSHIP CENTER FORD MOTOR COMPANY I'VE TRIED TO NOTIFY THE DRIVERS BUT FLASHING MY HEADLIGHTS AT THEM ONLY MAKES THEM THINK THAT I WANT TO GET AROUND THEM AND THEIR IS NO WAY TO TALK TO THEM ON THE FREEWAY. AT THE VERY LEAST PLEASE MAKE FORD NOTIFY THEIR DRIVERS OF THE CORRECT SETTING FOR THEIR CARS. THANKS FOR LISTENING. P.S. I ACTUALLY DON'T KNOW THE CAR YEAR, BUT SINCE I'VE NOT NOTICED THIS BEFORE I BELIEVE IT TO BE NEW MODELS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR