NHTSA Complaint #10819799 — 2003 HONDA ODYSSEY

HONDA ISSUED A RECALL NOTICE, SERVICE BULLETIN:08-031 " WARRANTY EXTENSION: PAINT PEELING ON DARK BLUE 2003-2005 ODYSSEYS". I AM ATTACHING THE SERVICE BULLETIN FOR YOUR REF. MY 2003 HONDA ODYSSEY WAS AFFECTED AND ITS BLUE COLOR WAS PEELING OFF OF PLACES. ON FEB 24TH 2010, COLONIAL HONDA OF DARTMOUTH, MA REPAINTED THE AREAS OF CAR AS PER THE BULLETIN: WHICH WERE ROOF, HOOD, TOP HALF QUARTER PANELS, AND TOP HALF FENDERS. MY CONCERN WAS THAT HONDA CHOSE TO JUST PAINT THE FEW AREAS AND IF OTHER AREAS STARTS TO PEEL OFF AS WELL BUT I WAS TOLD BY COLONIAL DARTMOUTH DEALER THAT TO KEEP COST DOWN, HONDA IS ONLY WILLING TO RE-PAINT THE AFFECTED AREAS AND SHOULD ANY OTHER BE AFFECTED AT A LATER POINT, THOSE WILL BE DONE AT THAT POINT. WITH THAT SAID, I AGREED AND LET THE DEALER DO THE WORK. SOME TIME LATER I NOTICED THE PAINT IS PEELING FROM OTHER AREAS. IT IS EXACTLY THE SAME WAY IT IS PEELING, LIKE IT DID BEFORE AND MATCHES PICTURES SHOWN IN THE BULLETIN ATTACHED. SO, I WENT BACK TO COLONIAL HONDA AND THEY TOLD ME THAT I NEED TO CALL HONDA I TRIED TO EXPLAIN THAT THEY HAD PROMISED TO TAKE CARE OF THIS PROBLEM AT A LATER POINT IF PEELING SHOULD OCCURS BUT NOW THEY ARE NOT HONORING THEIR WORD AND LOOKING THE OTHER WAY AND ALSO MADE DEROGATORY REMARKS ABOUT MY CAR, THAT " YOUR CAR IS 13 YEARS OLD" !!! SUBSEQUENTLY, I CALLED HONDA CUSTOMER SERVICE AND OPENED CASE# N012015-04-2100738. AFTER ABOUT 30 MIN OF KEEPING ME ON HOLD, HONDA CUSTOMER REP, MATTHEW TOLD ME THE SAME THING THE DEALER SAID, THAT IT IS OUTSIDE OF THE WARRANTY PERIOD. IF HONDA WOULD HAVE DONE THE RECALL PROPERLY THE 1ST TIME, BY PAINTING THE CAR ON ALL AREAS I WOULD NOT BEEN HAVING THIS ISSUE. THIS IS A RECALL THAT WAS NOT DONE IN ITS ENTIRETY.