NHTSA Complaint #10819616 — 2013 KIA OPTIMA

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	10819616
Vehicle	2013 KIA OPTIMA
Component	ENGINE
Date of Incident	December 14, 2015
Date Filed	January 12, 2016
Mileage	56,337 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	LA

Consumer Description

PURCHASED A USED 2013 OPTIMA WITH 24,952 MILES ON 3/13/14. COMPLETED SCHEDULED 7500 MILE OIL CHANGES WITH SOME ONE OTHER THAN THE DEALERSHIP. AT 56337 MILES, THE CAR STARTED TO MAKE A CLATTERING NOISE DURING ACCELERATION. SOON AFTER THE ENGINE LIGHT CAME ON. IMMEDIATLY BROUGHT THE CAR INTO DEALSHIP AS IT WAS STILL UNDER WARRANTY. AFTER 4 HOURS OF WAITING, SERVICE TECH TOOK ME TO THE BACK AND SAID I HAD SLUDGE IN MY OIL AND NEEDED A NEW ENGINE AND WARRANTY WOULD NOT COVER BECAUSE IT LOOKED LIKE THE OIL HAD NOT BEEN CHANGED ON SCHEDULE. I ARGUED THE POINT KNOWING I HAD ALL CHANGES DONE. HE GAVE ME OTHER REASONS ...CHEAP OIL, WRONG OIL, ETC. DID SOME RESEARCH...THER ARE QUITE A FEW OF THE SAME COMPLAINTS!

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