NHTSA Complaint #10819494 — 2011 CHEVROLET EQUINOX

FOR THE SECOND TIME SINCE I HAVE OWNED THE CAR NEW MAJOR ENGINE WORK WAS UNDERTAKEN. 1ST WAS A TIMING CHAIN WEAR ISSUE CAUSING ENGINE NOISE AT ABOUT 50K MILES. NEXT WAS A NEAR TOTAL ENGINE REBUILD DUE TO EXCESS OIL CONSUMPTION WHERE RINGS, BEARINGS, PISTONS ETC AT GM WARRANTY COST. ALL EXCEPT FOR CAM ACTUATORS FOR WHICH I WAS CHARGED $391. I PICKED UP THE CAR AND ALL SEEMED FINE. WITHIN 100 MILES OF PICKING UP THE CAR THE ENGINE LIGHT CAME ON AND A P0420 ENGINE CODE WAS LOGGED. I WAS TOLD BY THE DEALER WHEN I IMMEDIATELY RETURNED IT TO SEE WHAT HAD BEEN DONE WRONG THAT I NEEDED A NEW CATALYTIC CONVERTER, OXYGEN SENSORS AND NEW CAM ACTUATORS. (I JUST PAID $391 TO HAVE THEM REPLACED LESS THAN A WEEK AGO!!!) THE DEALER AND GM CUSTOMER SERVICE REFUSED TO ACCEPT THAT THE CATALYTIC CONVERTER FAILURE WAS DUE TO THE WARRANTY COVERED EXCESS OIL CONSUMPTION OR POSSIBLY NOT FOLLOWING THE DETAILED BLOCK CLEANING, AND RINSING PROCEDURE DESCRIBED IN THE TSB FOR THE ENGINE REBUILD. I TOOK THE COMPLAINT TO GM CORPORATE CUSTOMER SERVICE AND WAS TOLD THAT THEY CONTACTED THE DEALER AND THEY STATED I WAS TOLD I NEEDED A NEW CONVERTER AND I REFUSED SERVICE SO I HAVE NO RECOURSE BUT CONTACT MY AFTERMARKET WARRANTY MY DEALER PUSHED ON ME WHO HAS ALREADY REFUSED TO PAY FOR ANY FAILURES BECAUSE GM IN THEIR OPINION HAS ADMITTED FAULT BY ACKNOWLEDGING THEY HAVE A KNOWN OIL CONSUMPTION ISSUE. SO I HAVE NO IDEA IF THE ORIGINAL REPAIR WAS DONE CORRECTLY, DO I REALLY NEED CAM ACTUATORS OR WERE THEY NEVER REPLACED IN THE FIRST PLACE? I WOULD GET RID OF THE VEHICLE IF I WAS NOT SO UPSIDE DOWN DUE TO THE WASTED MONEY I LET THE DEALER PUSH ON THE EXTENDED WARRANTY THAT HAS BEEN PROVED WORTHLESS.