NHTSA Complaint #10819232 — 2007 NISSAN QUEST

WE TOOK OUR 2007 NISSAN QUEST IN FOR THE RECALL TO REPAIR OUR FAULTY FUEL GAUGE READING ON 10/24/15 AND NISSAN HAD OUR VAN UNTIL 11/13/15 AND FAILED TO RESOLVE THE ISSUE. CODE P0462 FOR THE "FUEL LEVEL SENSOR CIRCUIT LOW INPUT" IS STILL ACTIVE AN.D OUR FUEL GAUGE STILL DOES NOT WORK. NISSAN CLAIMS TO HAVE REPLACED THE PART STIPULATED IN THE RECALL, BUT REPLACING THAT PART FAILED TO RESOLVE THE PROBLEM. AFTER OUR QUEST SPENT 21 DAYS AT NISSAN TO HAVE OUR FUEL GAUGE RECALL FIXED WE WERE INFORMED WE WOULD HAVE TO PAY TO RESOLVE THE ISSUE. WE TOOK OUR QUEST BACK TO NISSAN ON 12/28/15 TO HAVE THE ISSUE OF THE FAULTY FUEL GAUGE RESOLVED. WE WERE TOLD TO REPLACE THE FUEL PUMP TO MAKE THE FUEL GAUGE WORK. THE COST OF THE FUEL PUMP IS OVER $500. AND DOES NOT INCLUDE LABOR CHARGES. AFTER NISSAN REPLACED THE FUEL PUMP OUR FUEL GAUGE STILL DOES NOT WORK, AND WE RUN THE RISK OF RUNNING OUT OF FUEL. NOW WE ARE TOLD WE MUST REPLACE THE INSTRUMENT CLUSTER TO RESOLVE THE PROBLEM. THE COST OF THE INSTRUMENT CLUSTER IS OVER $300. PLUS $35. TO PROGRAM IT, AND DOES NOT INCLUDE LABOR CHARGES. WHY SHOULD WE BE RESPONSIBLE TO PAY OVER $1,000. TO HAVE AN ISSUE FIXED THAT IS COVERED BY A RECALL? WHY SHOULD I PAY FOR THE REPLACEMENT OF A FUEL PUMP IF THE FUEL PUMP DID NOT RESOLVE THE FAULTY FUEL GAUGE READING? I WOULD LIKE TO GOVERNMENT TO INVESTIGATE WHY NISSAN IS NOT RESOLVING PROBLEMS COVERED BY A GOVERNMENT RECALL.