NHTSA Complaint #10819223 — 2015 HONDA CR-V

SUNROOF EXPLOSION: DRIVING ON INTERSTATE, APPROXIMATELY 65 MPH IN LIGHT RAIN WHEN A LOUD SHOTGUN-LIKE EXPLOSION ABOVE MY HEAD OCCURRED. NO OTHER VEHICLES WERE NEAR AT THE TIME AND I WAS NOT NEAR AN OVERPASS. ALL WINDOWS OF THE VEHICLE WERE CLOSED. PULLED OVER AND DISCOVERED A JAGGED V SHAPED HOLE IN THE MID/RIGHT SIDE OF THE SUNROOF OF THE VEHICLE. HOWEVER, THERE WAS ONLY A SMALL AMOUNT OF GLASS BETWEEN THE SUNROOF GLASS AND THE SUNSHADE, INDICATING AN OUTWARD FORCE. TOOK THE VEHICLE TO HONDA DEALER WHERE PURCHASED FOR WARRANTY REPAIR. THEY FIRST REFUSED, STATING THAT THEIR TECHNICIAN DETERMINED THE DAMAGE WAS CAUSED BY A ROCK STRIKE. I DISAGREED, SHOWING PHOTOS TAKEN RIGHT AFTER THE OCCURRENCE THAT DEMONSTRATE AN OUTWARD FORCE. I ALSO POINTED TO CURRENT NHTSA REPORTS, NEWS ARTICLES DOCUMENTING SEVERAL HUNDRED OTHER CASES IN VARIOUS MAKES AND MODELS OF VEHICLES WITH SUNROOFS AND THE IMPROBABILITY OF A ROCK COMING FROM THE MIDDLE OF NOWHERE TO STRIKE DOWNWARD ON THE ONLY GLASS STRUCTURE AVAILABLE WITHOUT LEAVING ANY TRACE OF OCCURRENCE ANYWHERE ELSE ON THE VEHICLE . THE DEALERSHIP CONTACTED HONDA USA MAINTENANCE WHO ALSO REFUSED TO HONOR THE VEHICLE WARRANTY, REASONING THAT ALTHOUGH THIS PROBLEM IS WELL DOCUMENTED BY THE NHTSA IN OTHER VEHICLES, THERE IS NO DOCUMENTED RECORD OF AN OCCURRENCE WITH THIS PARTICULAR MODEL IN THIS PARTICULAR YEAR. ACCORDING TO THE DEALER THEY CAN ONLY COMPARE APPLES TO APPLES AND JUST BECAUSE 2011 HONDA ACCORDS HAD THIS DOCUMENTED SUNROOF PROBLEM, 2015 HONDA CR-VS WITH THE SAME SYMPTOMS ARE A DIFFERENT PROBLEM.