NHTSA Complaint #10818751 — 2008 DODGE CALIBER STEERING

Complaint Details

ODI Number	10818751
Vehicle	2008 DODGE CALIBER
Component	STEERING
Date of Incident	January 5, 2016
Date Filed	January 7, 2016
Mileage	225,977 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

TOOK MY 2008 DODGE CALIBER TO THE DEALERSHIP FOR AN OIL CHANGE, WAS TOLD BY THE SERVICE REP THAT MY FRONT CROSS MEMBER NEEDS REPLACED DUE TO SUBSTANTIAL RUST THROUGH AND THAT TO CONTINUE TO DRIVE THE VEHICLE COULD BE DANGEROUS BECAUSE IF THIS PART BROKE, ALL STEERING CONTROL WOULD BE LOST. WAS TOLD THE 2007 MODEL YEAR CALIBERS HAD THE WARRANTY EXTENDED TO 10 YEARS FOR THE SAME ISSUE, BUT THAT NO 2008S WERE AFFECTED. WAS TOLD IT WOULD BE $1094 PLUS TAX TO REPLACE THIS PART. THIS PART IS A STRUCTURAL MEMBER AND SHOULD NEVER RUST THROUGH IN SUCH A SHORT PERIOD OF TIME. NO OTHER SUBSTANTIAL RUST ON THE VEHICLE INCLUDING THE UNDERCARRIAGE. THIS VEHICLE HAS BEEN WELL MAINTAINED AND CLEANED REGULARLY. CALLED DODGE CUSTOMER CARE AND WAS TOLD THAT THERE IS NOTHING THEY WOULD DO AS THE EXTENDED WARRANTY APPLIED ONLY TO 2007 CALIBERS.

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