NHTSA Complaint #10818529 — 2012 VOLKSWAGEN JETTA

PURCHASED CERTIFIED PREOWNED IN MAY. 2ND TIME WHEN IT IS COLD OUT THAT WIPERS WILL NOT TURN ON. THE 1ST TIME THIS HAPPENED IN OCTOBER, IT TOOK OVER 5 MINUTES OF DRIVING THE CAR WITH DEFROSTER ON HIGH FOR THEM TO START WORKING I CALLED DEALER AND WAS TOLD THAT IT HAD BEEN COLD THAT MORNING AND THE WIPERS WERE PROBABLY FROZEN TO THE WINDOW, EVEN AFTER I TOLD THEM I HAD LET THE CAR WARM UP FOR 10 MINUTES. THE 2ND TIME WAS THIS MORNING, I LET THE CAR WARM UP FOR 15 MINUTES SINCE IT WAS ABOUT 5 DEGREES OUT AND EVEN AFTER DRIVING THE CAR FOR 1 HOUR, THE WIPERS STILL WOULD NOT TURN ON. I CALLED THE DEALER, MADE AN APPT TO BRING IN THAT DAY AND THE WIPERS STARTED WORKING AROUND NOONTIME. WHEN I WENT TO THE DEALER, I WAS TOLD THAT THEY WOULD LOOK AT IT, HOWEVER, IF THEY COULDN'T FIND ANYTHING AND THERE WAS A GOOD CHANCE THAT THEY WOULDN'T SINCE IT DID NOT MAKE SENSE THAT THEY WOULD JUST START WORKING THAT THERE WOULD BE A CHARGE OF $105.00 PER HOUR IF IT TURNED OUT TO BE NOT COVERED UNDER THE WARRANTY. I HAVE FOUND SEVERAL COMPLAINTS REGARDING THIS SAME ISSUE ON LINE, I THINK IT IS TIME FOR A RECALL.